Commercial Strategy & Operations Intern (Spring 2027)

Zipline•Houston, TX

5d•Onsite

About The Position

Every Zipline market grows differently. Customer behavior, commercial priorities, competition, partnerships, and local opportunities vary from city to city. We're looking for a Commercial Strategy & Operations Intern to help turn those local realities into clear priorities, better decisions, and measurable market growth. You'll support the team responsible for understanding how your market is performing and where we can improve. You'll work with data, build analyses and reporting, contribute to planning, and help make sure cross-functional teams are aligned on the work that matters most. Success means helping the organization move faster, operate more effectively, and identify opportunities to improve customer, merchant, and market performance. You'll partner closely with Commercial, Operations, Marketing, Analytics, Community Engagement, and other teams across the organization. You'll learn how a fast-growing marketplace business works while gaining hands-on experience solving ambiguous problems and translating insights into action.

Requirements

Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly
Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
Clear written and verbal communication skills, with comfort presenting findings and recommendations.
Curiosity about how businesses grow and how strong operating practices turn strategy into results.
A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona.
Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.

Nice To Haves

Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.

Responsibilities

Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
Prepare concise presentations and ad hoc analyses for leadership and partner teams.
Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.