Commercial Strategy & Operations Intern (Spring 2027)

Zipline•Houston, TX

5d•$30•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by ensuring access to food, medicine, and essential goods. They design, build, and operate the world’s largest autonomous logistics system, making deliveries on four continents and completing millions of deliveries. Zipline operates at a global scale and seeks practical problem solvers motivated by building systems with a meaningful impact and scaling the future of logistics. They are looking for individuals who sculpt from first principles, enjoy facing adversity, and can achieve the impossible at record speeds. This internship focuses on understanding local market dynamics to drive clear priorities, better decisions, and measurable market growth within Zipline's commercial strategy and operations.

Requirements

Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly.
Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
Clear written and verbal communication skills, with comfort presenting findings and recommendations.
Curiosity about how businesses grow and how strong operating practices turn strategy into results.
A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona.
Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.

Nice To Haves

Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.

Responsibilities

Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
Prepare concise presentations and ad hoc analyses for leadership and partner teams.
Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.