Commercial Strategy & Operations Intern (Spring 2027)

Zipline•San Antonio, TX

6d•$30•Hybrid

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods. They operate a global autonomous logistics system, making deliveries every 30 seconds across four continents and completing millions of deliveries. Zipline's system strengthens supply chains, reduces congestion, and saves people time. The company is seeking practical problem solvers motivated by building impactful systems and scaling the future of logistics, who can work from first principles, face adversity, and achieve the impossible rapidly. This internship focuses on supporting the Commercial Strategy & Operations team in understanding market performance and identifying areas for improvement. The intern will work with data, build analyses and reporting, contribute to planning, and ensure cross-functional alignment to drive measurable market growth. Success in this role means helping the organization accelerate, operate more efficiently, and enhance customer, merchant, and market performance. The intern will collaborate with various teams including Commercial, Operations, Marketing, Analytics, and Community Engagement, gaining hands-on experience in a fast-growing marketplace business and solving ambiguous problems.

Requirements

Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master’s are also eligible.
Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly
Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus.
Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders.
Clear written and verbal communication skills, with comfort presenting findings and recommendations.
Curiosity about how businesses grow and how strong operating practices turn strategy into results.
A proactive, collaborative approach and willingness to take ownership in a fast-moving environment.
Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona. Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed.

Nice To Haves

Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus.

Responsibilities

Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions.
Build and maintain reporting on key customer, merchant, commercial, and ops metrics.
Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks.
Help develop business cases, forecasts, and recommendations for growth and operational initiatives.
Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution.
Improve processes, templates, and operating rhythms that help teams plan and execute more effectively.
Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy.
Prepare concise presentations and ad hoc analyses for leadership and partner teams.
Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support.