Commercial Servicing Representative
About The Position
Wells Fargo is seeking a Commercial Servicing Representative as part of our Quality Control team within Commercial Banking Operations. In this role, you will support internal and external customers with inquiries and complaints regarding loan servicing needs. You will monitor the loan system, resolve customer issues, and process complex transactions online. This position involves performing moderately complex administrative, transactional, operational, and customer support tasks. You will act as the primary loan servicing contact, which includes construction monitoring and disbursements. Responsibilities also include monitoring collateral, preparing payoff letters, and releasing collateral. You will audit loan systems of record for new loan setups, modifications, and data input, as well as conduct customer research and billing. You will receive direction from supervisors and escalate non-routine customer concerns to experienced individuals. Collaboration and consultation with peers, colleagues, and managers are expected to resolve issues and achieve goals. You will interact with internal customers and receive direction from leaders. This role requires exercising independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Financial Services experience within Commercial Loans or Consumer Lending
- Quality Control, Quality Assurance, Audit, or Operational Review experience
- Basic knowledge and understanding of collateral documentation, perfection, and business entities
- Experience with perfection of lien and/or release of lien
- Experience effectively managing a pipeline to meet service level agreements and deadlines
- Excellent verbal, written, and interpersonal communication skills
- Proven analytical and problem-solving skills with sound attention to detail
Responsibilities
- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involves construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
