Lead Commercial Loan Servicing Representative

Wells Fargo Bank•Roanoke, VA

3d•Hybrid

About The Position

Wells Fargo is seeking a Lead Commercial Lending Servicing Representative in Commercial Lending Operations. In this role, you will provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects. You will research, respond to, and resolve complex inquiries, and train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support. You will also coordinate and reconcile all loan advances and payments with member banks and customers, book letters of credit, and support loan trading and assignments. Additionally, you will prioritize work, provide day-to-day work leadership and mentorship to the support team, and lead or contribute to customer issue resolutions that require coordination amongst various teams. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office skills
Proven organizational, multi-tasking, and prioritizing skills, as well as the ability to influence and negotiate
Proven analytical and problem-solving skills, along with the ability to work independently and/or as a member of a high-performance team against aggressive deadlines

Nice To Haves

Prior experience in reviewing commercial loan documentation
Experience working in AFS, Loan IQ (LIQ), E-Trac, nCino, ICMP, or other systems of record
Ability to interact with all levels of an organization, including management
Experience with Florida state statues and laws

Responsibilities

Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
Research, respond to and resolve complex inquiries
Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
Support loan trading and assignments
Prioritize work and provide day to day work leadership and mentorship to the support team
Lead or contribute to customer issue resolutions that require coordination amongst various teams
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements