Commercial Services Specialist
About The Position
Shore United Bank is hiring a full-time Commercial Services Specialist to support the delivery, implementation, and ongoing servicing of commercial treasury and cash management products. The role helps business customers manage their banking and payment needs and works closely with Commercial Services Officers, sales teams, customers, and internal departments to provide a seamless customer experience and support effective product use. The position contributes to customer satisfaction, operational efficiency, fee income growth, and the Bank’s commercial services strategy by facilitating implementation, resolving service issues, and maintaining accurate documentation and compliance standards. This is a full-time, non-exempt position based at the Felton Branch, 120 W. Main St., Felton, DE 19943. The scheduled days of work are Monday through Friday. The pay range is $21.00 to $26.50 per hour; actual compensation may vary based on factors including relevant experience, internal pay equity, performance, business sector, licensing requirements, and skill level.
Requirements
- High school diploma or GED equivalent.
- At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.
- Ability to manage multiple priorities daily.
- Ability to work in a fast-paced environment.
- Strong communication skills.
Nice To Haves
- Strong knowledge of bank products and services.
Responsibilities
- Support sales teams in generating fee income and achieving individual and Bank goals by assisting with treasury and cash management products and services for new and existing customers.
- Provide treasury and cash management product and service support to commercial banking customers.
- Assist bank sales personnel with client discussions and, when needed, on-site demonstrations related to selecting treasury and cash management products and services.
- Implement services for customers, handle service requests, and identify issues requiring research and follow-up.
- Train customers on treasury and cash management products.
- Maintain strong audit practices and task logs, including records of implementations and calls, and complete documentation of actions.
- Complete required regulatory and compliance training, including BSA, CRA, and ECOA, by applicable deadlines.
- Support policies, procedures, and practices that promote risk management, safety, and regulatory compliance.
- Demonstrate the Company’s core values and principles through behavior, actions, and decisions.
Benefits
- Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision insurance, company-paid life insurance, mental health well-being support, and company-paid short- and long-term disability.
- Paid parental leave.
- 401(k) savings plan with up to a 4% company match.
- Employee Stock Purchase Plan.
- Education assistance.
- Employee banking services and a loan discount program.
- Career development program.
- Employee Assistance Program.
- Wellness initiatives.
- Opportunity for growth and advancement.
- Paid training program and continuous training sessions throughout the year.
- Generous paid time off and paid sick time.
- Community involvement opportunities.
- Team environment and a collaborative, friendly workplace.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
