Commercial Services Relationship Specialist

Midland States Bank•Dixon, IL

13d•$64,480 - $87,360

About The Position

The Commercial Services Relationship Specialist supports the Bank’s commercial client service efforts by assisting Relationship Managers in servicing and growing commercial relationships. The role helps prepare for client interactions, coordinate internal resources, and develop the fundamentals of commercial relationship management through hands-on experience. The specialist does not directly manage a portfolio or carry revenue goals, but contributes to team success and prepares for potential progression into a Commercial Services Relationship Manager role. The position requires occasional travel for training and team meetings, along with periodic travel to locations within the market as needed. Work in a Midland office may be required to support collaboration and internal and external customers. The role must maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA). Other duties may be assigned. The salary range is $64,480–$87,360+ annually. Additional compensation may include short-term incentives such as bonuses or commissions and may include long-term incentives such as stock awards. Benefits include comprehensive healthcare, well-being benefits, paid family leave, paid time off, banking perks, an Employee Stock Purchase Plan, a 401(k) plan with company match, and potentially participation in a Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Requirements

1–3 years of experience in a financial services, business development, or client support role.
Strong interest in developing a career in Commercial Banking.
Excellent oral, written, and interpersonal communication skills, including the ability to instruct others, interpret documents, and write reports and correspondence.
Excellent organizational and time management skills.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Nice To Haves

Bachelor’s degree in Finance, Business, Accounting, or a related field preferred.
Familiarity with commercial products and services.

Responsibilities

Support Relationship Managers with client outreach, call preparation, onboarding, and service coordination.
Assist in creating call plans, presentation materials, and follow-up communications for prospects and clients.
Coordinate internally across Treasury Management, Credit, Merchant Services, and Operations.
Maintain up-to-date client data and pipeline activity in the Client Management System (CRM).
Participate in client meetings, internal sales huddles, and relationship strategy sessions to gain exposure and develop skills.
Learn and apply fundamentals of commercial banking products and services, client analysis, and market strategy.
Develop knowledge of the Bank’s commercial structure, compliance requirements, and service delivery standards.
Travel occasionally for training and team meetings and periodically to locations within the market as needed.
Maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
Perform other duties as assigned.