Commercial Services Specialist II (Manheim)
About The Position
This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. The Commercial Services Specialist II provides comprehensive support to numerous account holders, proactively identifying enhancement opportunities, and running and analyzing reports for trends and compliance. The role involves offering comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. In coordination with the national account representative, the specialist follows account-specific procedures to prepare and audit sale vehicle run processes, including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting, reporting, and invoicing. The specialist is accountable to monitor vehicle sales processes, communication with stakeholders, and accuracy to ensure an overall positive client experience. They develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability, and processes for sale, preparation, and delivery. The role involves examining vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. Coordination of vehicle transportation, ensuring timely delivery and resolution of emerging issues, is also a key responsibility. The specialist reviews Condition Reports to capture required announcements and ensures file jackets for client audits include proper documentation and invoicing. They serve as a liaison between clients and all auction departments, collaborate with Accounts Receivable to post accurate charges, process and send invoices, and actively pursue collections. The role requires demonstrating effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars, and demonstrating professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. The ability to work in a fast-paced environment, be receptive to change, and multitask is essential, as is a commitment to providing excellent customer service.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.
- Prior clerical or administrative experience required.
- Proficiency in Microsoft Excel required.
- Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Safe drivers needed; valid driver's license required.
- Must be able to clear a pre-employment drug test.
- Must be able to work in a fast-paced environment, receptive to change and able to multitask.
- Commitment to providing excellent customer service required.
Nice To Haves
- 1 - 3 years of clerical or administrative experience in the automotive industry preferred.
Responsibilities
- Provide comprehensive support to numerous account holders.
- Proactively identifying enhancement opportunities.
- Running and analyzing reports for trends and compliance.
- Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
- In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
- Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
- Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
- Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
- Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
- Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
- Ensure file jackets for client audits include proper documentation and invoicing.
- Serve as a liaison between clients and all auction departments.
- Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
- Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
- Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
- Ability to work in a fast-paced environment, receptive to change and able to multitask.
- Commitment to providing excellent customer service required.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
