Commercial Services Specialist II (Manheim)

Cox Enterprises • College Park, GA

6d • $20 - $30 • Onsite

About The Position

This role serves as the primary point of contact for resolving client issues for accounts ranging from simple to highly complex. The specialist collaborates with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators, and various stakeholders. They assist with customer care issues, respond to dealer and commercial client inquiries, and develop positive relationships with assigned clients. The role involves preparing and auditing sale vehicle run processes, monitoring vehicle sales, examining vehicles within the sales lineup, coordinating vehicle transportation, and reviewing condition reports. Additionally, the specialist educates and upsells clients on complementary products and services, works with other Manheim departments on post-sale activities, generates file jackets for client audits, coordinates redemptions, and serves as a liaison between clients and the Title Shared Services Center (TSSC). They also collaborate with Accounts Receivable to post charges, process invoices, and pursue collections, demonstrating effective prioritization and professionalism in business relationships.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Must clear a pre-employment drug test.
• Must be able to work at a specified Cox location.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Bachelor’s degree in a related discipline preferred.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Commercial Services Specialist preferred.

Responsibilities

• Serve as the primary point of contact for resolving client issues for accounts ranging from simple to highly complex.
• Collaborate with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators, and various stakeholders.
• Assist with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns.
• Develop a positive relationship with assigned clients, understanding their vehicle requirements and educating them on auction processes.
• Prepare and audit sale vehicle run process, including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting, reporting, and invoicing.
• Monitor vehicle sales processes and liaise with auctioneers, department managers, national commercial sales teams, mechanic shops, and operations.
• Examine vehicles within the sales lineup, utilizing Auto Check to verify inventory specifications and identify missing vehicles.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements and title information.
• Educate and upsell national clients on complementary company products and services.
• Work with other Manheim departments regarding post-sale activities, AR, and other matters.
• Generate file jackets for client audits containing condition reports and all invoices for performed work and transportation.
• Coordinate redemptions, including scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation.
• Serve as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.
• Collaborate with Accounts Receivable department to post accurate charges, process and send invoices, and pursue collections.
• Demonstrate effective prioritization skills within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for established business relationships.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED