Commercial Services Specialist II (Manheim)

Cox • College Park GA, Remote, College Park GA 30349, GA

6d • $20 - $30 • Onsite

About The Position

This role serves as the primary point of contact for resolving client issues for accounts ranging from simple to highly complex. The Commercial Services Specialist II collaborates with the national sales team, physical site representatives, the corporate Commercial Services post-sale team, Arbitrators, and various stakeholders. This position assists with customer care issues, responds to dealer and commercial client inquiries, problems, or concerns professionally, and escalates issues as necessary. The specialist develops positive relationships with assigned clients, understanding their vehicle requirements and educating them on auction processes, vehicle availability, and sale, preparation, and delivery processes. In coordination with national account representatives, this role follows account-specific procedures to prepare and audit sale vehicle run processes, including managing run orders, scheduling, customer notifications, vehicle repairs, accurate charge posting, reporting, and invoicing. The specialist monitors vehicle sales processes and liaises with auctioneers, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation. They examine vehicles within the sales lineup, utilizing Auto Check to verify inventory specifications, identify missing vehicles, and collaborate with account representatives to ensure vehicles are prepared for sale with suitable imaging and announcements. This role also coordinates vehicle transportation, ensuring timely delivery and issue resolution, and reviews Condition Reports to capture required announcements. Additionally, the specialist educates and upsells national clients on complementary company products and services, works with other Manheim departments regarding post-sale activities, and generates file jackets for client audits. A key responsibility includes efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation. The specialist also serves as a liaison between clients and the Title Shared Services Center (TSSC) for timely receipt of negotiable titles and collaborates with Accounts Receivable to post accurate charges, process invoices, and pursue collections. The role requires demonstrating effective prioritization skills and professionalism in business relationships.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Must clear a pre-employment drug test (marijuana pre-employment drug test not administered, but drug-free workplace policy enforced).
• Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Bachelor’s degree in a related discipline preferred.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Commercial Services Specialist preferred.

Responsibilities

• Serve as the primary point of contact for resolving client issues for accounts ranging from simple to highly complex.
• Collaborate with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators, and various stakeholders.
• Assist with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns professionally, escalating as necessary.
• Develop positive relationships with assigned clients, understanding their vehicle requirements and helping them understand auction processes, vehicle availability, and processes for sale, preparation, and delivery.
• Prepare and audit sale vehicle run processes, including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting, reporting, and invoicing.
• Monitor vehicle sales processes and liaise with auctioneers, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation.
• Examine vehicles within the sales lineup, utilizing Auto Check to verify inventory specifications, identify missing vehicles, and collaborate with account representatives to ensure vehicles are prepared for sale with suitable imaging and announcements.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
• Educate and upsell national clients on complementary company products and services.
• Work with other Manheim departments regarding post-sale activities, AR, and other matters.
• Generate file jackets for client audits containing condition reports and all invoices for performed work and transportation.
• Efficiently coordinate redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation.
• Serve as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.
• Collaborate with Accounts Receivable department to post accurate charges, process and send invoices as needed, and actively pursue collections.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED