Commercial Services Specialist II (Manheim)
About The Position
This critical role, tailored to high revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. The Commercial Services Specialist II provides comprehensive support to numerous account holders, proactively identifying enhancement opportunities, and running and analyzing reports for trends and compliance. This position offers comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. In coordination with national account representatives, the specialist follows account-specific procedures to prepare and audit sale vehicle run processes including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, and invoicing. The role is accountable to monitor vehicle sales processes, communication with stakeholders, and accuracy to ensure an overall positive client experience. The specialist develops positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability, and processes for sale, preparation, and delivery. The role involves examining vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. The specialist also coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues. Additionally, the role involves reviewing Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc., and ensuring file jackets for client audits include proper documentation and invoicing. The Commercial Services Specialist II serves as a liaison between clients and all auction departments, collaborates with the Accounts Receivable department to post accurate charges, process and send invoices, and actively pursue collections. The role requires demonstrating effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars, and professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. The ability to work in a fast-paced environment, be receptive to change, and multitask is essential, as is a commitment to providing excellent customer service.
Requirements
- High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
- Data entry experience required.
- Strong computer skills and effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
- Must clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Experience in a high revenue location.
- Experience managing key, highly complex client accounts.
- Experience with vehicle sales processes, including run order, scheduling, repairs, charge posting, reporting, and invoicing.
- Experience examining vehicles and verifying inventory specifications.
- Experience coordinating vehicle transportation.
- Experience reviewing Condition Reports and capturing required announcements.
- Experience ensuring client audit file jackets include proper documentation and invoicing.
- Experience serving as a liaison between clients and auction departments.
- Experience collaborating with Accounts Receivable departments.
- Experience with collections.
- Experience working in a fast-paced environment.
- Ability to be receptive to change.
- Ability to multitask.
Responsibilities
- Provide comprehensive support to numerous account holders.
- Proactively identifying enhancement opportunities.
- Running and analyzing reports for trends and compliance.
- Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
- In coordination with national account representatives, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
- Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
- Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
- Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
- Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
- Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
- Ensure file jackets for client audits include proper documentation and invoicing.
- Serve as a liaison between clients and all auction departments.
- Collaborate with the Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
- Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
- Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
- Ability to work in a fast-paced environment, receptive to change and able to multitask.
- Commitment to providing excellent customer service required.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
