Commercial Services Specialist II (Manheim)

Cox Communications • Mount Juliet, TN

2d • Onsite

About The Position

This critical role, tailored to high revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. In coordination with national account representatives, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc. Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client. Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery. Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc. Ensure file jackets for client audits include proper documentation and invoicing. Serve as a liaison between clients and all auction departments. Collaborate with the Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required.

Requirements

• High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
• Data entry experience required.
• Strong computer skills and effective communication and organization skills required.
• Commitment to providing excellent customer service essential.
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Provide comprehensive support to numerous account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• In coordination with national account representatives, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
• Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborate with the Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Commitment to providing excellent customer service required.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED