Commercial Services Specialist I (Manheim)
About The Position
Responsible for managing the redemption office and promptly escalating high-level issues to management when local solutions are not feasible. Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism. Receiving and processing payments, including money orders and cashier’s checks. The ability to operate jump boxes and tire air compression pumps. Capability to perform effectively in various weather conditions, both indoors and outdoors. Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. In coordination with other team members, and key stakeholders, follow account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc. Works with other Manheim departments regarding post-sale activities, AR, and on other matters. Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation. Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria. Building positive relationships with clients, the specialist examines vehicles in the sales lineup, picture review and audit, coordinates transportation, and reviews Condition Reports to capture required announcements. Additionally, the role involves educating clients on auction processes and complementary company products, upselling Manheim/CAI a single mistake could potentially result in a substantial financial withdrawal from the business, underscoring the services based on client needs, generating file jackets for client audits and coordinating redemptions with consumers. The Commercial Services Specialist I demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally. This is a critical role managing client services, where pivotal importance of accountability and excellence in customer interactions.
Requirements
- High School Diploma/GED and 3 years' experience, OR any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
- Strong verbal and written skills required.
- Ability to build strong business relationships required.
- Problem solving and de-escalation skills required.
- Strong organizational skills required.
- Must clear a pre-employment drug test.
- Must be authorized to work in the United States for any employer without current or future sponsorship.
Nice To Haves
- Knowledge of Salesforce, AS400, Workbench and Excel
Responsibilities
- Managing the redemption office and escalating high-level issues to management.
- Coordinating redemptions, including scheduling vehicle pickups, facilitating payments, and ensuring proper documentation.
- Receiving and processing payments (money orders, cashier’s checks).
- Operating jump boxes and tire air compression pumps.
- Performing effectively in various weather conditions, both indoors and outdoors.
- Collaborating with Accounts Receivable for accurate charges, invoicing, and collections.
- Prioritizing assigned tasks within the lifecycle of auctioned cars.
- Demonstrating professionalism and appreciation for business relationships.
- Preparing and auditing sale vehicle run processes in coordination with team members and stakeholders.
- Working with other Manheim departments on post-sale activities, AR, and other matters.
- Generating file jackets for client audits with condition reports and invoices.
- Coordinating sale vehicle run processes, monitoring auctions, and communicating with clients.
- Building positive client relationships, examining vehicles, reviewing audits, coordinating transportation, and reviewing Condition Reports.
- Educating clients on auction processes and company products.
- Upselling services based on client needs.
- Assisting with customer care issues promptly and professionally.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
