Commercial Services Specialist II (Manheim)
About The Position
Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions. Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements. Maintain positive client relationships through timely communication, issue resolution, and proactive service. Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information. Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures). Track title status, communicate delays, and coordinate with internal Title Department to resolve issues. Prepare commercial sale lists, vehicle run order, and lane assignments. Support Auction Day activities, including bidder check-in, block support, and post-sale reconciliation. Assist with post-sale processes such as arbitration paperwork, sale confirmation, and “no-sale” follow-up. Maintain and distribute weekly/monthly reports to commercial clients and management. Monitor inventory movement, floorplan aging, and pending action items. Research discrepancies and work with internal teams to ensure accurate inventory status. Maintain electronic files, internal records, and client communication logs. Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery. Assist management with special projects, audits, and process improvement initiatives.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. OR any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field
- Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work under pressure in a fast-paced auction environment.
- High level of accuracy and attention to detail.
- Must be able to work in an office environment and on the auction lot as needed.
- May require walking, light lifting, and working in varying weather conditions on sale days.
- Must clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
- Knowledge of title processing and vehicle remarketing operations.
- Prior experience supporting commercial accounts or B2B clients.
Responsibilities
- Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions.
- Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements.
- Maintain positive client relationships through timely communication, issue resolution, and proactive service.
- Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information.
- Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures).
- Track title status, communicate delays, and coordinate with internal Title Department to resolve issues.
- Prepare commercial sale lists, vehicle run order, and lane assignments.
- Support Auction Day activities, including bidder check-in, block support, and post-sale reconciliation.
- Assist with post-sale processes such as arbitration paperwork, sale confirmation, and “no-sale” follow-up.
- Maintain and distribute weekly/monthly reports to commercial clients and management.
- Monitor inventory movement, floorplan aging, and pending action items.
- Research discrepancies and work with internal teams to ensure accurate inventory status.
- Maintain electronic files, internal records, and client communication logs.
- Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery.
- Assist management with special projects, audits, and process improvement initiatives.
Benefits
- Sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
