Commercial Services Manager

NOV • Fort Worth, TX

1d

About The Position

The Commercial Services Manager will lead and develop commercial services personnel supporting multiple product lines and order types. This role involves establishing team priorities, performance expectations, and operational accountability standards, while also supporting hiring, onboarding, employee development, and workforce planning. The manager will oversee daily quote-to-order activities, including quotations, contract reviews, order entry, and order management, coordinating with various internal teams to ensure efficient commercial execution and consistent service levels. Additionally, the role focuses on monitoring operational KPIs, identifying and implementing process improvements, and ensuring the effective utilization and data accuracy of commercial systems. Collaboration with customers and cross-functional teams is key to addressing requirements, resolving issues, and supporting NOV's quality, health, safety, and environmental standards. This position also supports regional commercial services activities aligned with ISE operational objectives and customer requirements, ensuring standardized practices and operational consistency across product lines.

Requirements

• Excellent written and verbal communication skills in English.
• Strong working knowledge of CRM, ERP, and commercial systems platforms.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Ability to interpret commercial terms, customer requirements, and operational workflows.
• Minimum 5 years of experience in sales, commercial operations, quote-to-order, customer service, or related commercial support functions.
• Demonstrated experience supporting sales processes and managing commercial workflows.
• Strong leadership and team development capabilities.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities across different product lines and order types.
• Strong attention to detail and accuracy in commercial and operational activities.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all organizational levels.
• Ability to drive accountability, process discipline, and operational consistency.
• Strong customer service orientation with the ability to manage challenging situations professionally.
• Self-motivated with the ability to work independently while supporting team objectives.
• Ability to adapt to changing business priorities and support organizational change initiatives.
• Strong commercial acumen and understanding of quote-to-order processes.
• Proficiency in Microsoft Office applications including Excel, Power BI, and related reporting tools.
• Working knowledge of ERP, CRM, and CPQ systems such as D365 or similar platforms.
• Knowledge of commercial contract review and order management processes.
• Ability to analyze operational KPIs, commercial metrics, and reporting data.
• Understanding of workflow standardization and process improvement methodologies.
• Familiarity with sales operations, customer support, and commercial governance practices.

Nice To Haves

• Bachelor’s degree in Business, Operations, Sales, or a related discipline preferred.
• Previous leadership or supervisory experience in a commercial or operational environment preferred.
• Experience managing quote-to-order processes within ERP, CRM, or related business systems.
• Experience supporting both spare parts and capital equipment commercial processes preferred.
• Experience developing operational reports, dashboards, and analytics preferred.
• Experience implementing or supporting commercial systems, process improvements, or operational transformation initiatives preferred.

Responsibilities

• Lead and develop commercial services personnel supporting multiple product lines and order types.
• Establish team priorities, performance expectations, and operational accountability standards.
• Support hiring, onboarding, employee development, and workforce planning activities.
• Oversee daily quote-to-order activities including quotations, contract reviews, order entry, and order management.
• Coordinate with sales, operations, engineering, supply chain, finance, and shared services teams to support efficient commercial execution.
• Ensure service levels, workload distribution, and commercial processes are consistently maintained.
• Monitor operational KPIs, reporting metrics, and team performance to support business objectives.
• Identify and implement process improvements that enhance efficiency, scalability, accuracy, and customer responsiveness.
• Support standardization of workflows, systems adoption, and continuous improvement initiatives.
• Support effective utilization of ERP, CRM, CPQ, and other commercial systems while maintaining data accuracy and operational reporting integrity.
• Ensure compliance with company policies, delegated authority requirements, commercial procedures, and internal controls.
• Collaborate with internal stakeholders to improve system functionality, reporting capabilities, and operational visibility.
• Build strong working relationships with customers and internal stakeholders to support commercial execution.
• Partner with sales and product line teams to address customer requirements, order execution, and issue resolution.
• Support compliance with NOV quality, health, safety, environmental, and training requirements while promoting safe and consistent workplace practices.
• Support regional commercial services activities aligned with ISE operational objectives and customer requirements.
• Collaborate across product lines to ensure standardized commercial execution practices and operational consistency.
• Support regional growth initiatives through effective commercial support, process efficiency, and customer responsiveness.

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager