Commercial Service Technician

Guitar Center • Chicago, IL

8h

About The Position

The Commercial Service Technician works in the Service Department and serves as a client-facing representative, supporting clients and ensuring installed audiovisual systems operate at optimal performance. The technician executes service calls, responds to escalated client needs, and assists with operational requirements and projects. Travel may be required depending on business needs. Pay is $37–$44 per hour, depending on background and experience.

Requirements

• At least 2 years of relevant experience in the commercial AV industry.
• Advanced computer skills, including the ability to navigate PC and Mac systems and a deeper understanding of Windows and Mac OS applications.
• Familiarity with Apple iOS products, such as Apple TV, iPad, Airport Express, and iPhone, as they relate to interfacing with and controlling integrated networks.
• Solid understanding of project pre-wire, trim, and final phases, including proper use of associated tools and job-site safety.

Nice To Haves

• Experience with control systems such as AMX, Crestron, Biamp, Q-Sys, Extron, and Dante is highly desirable.

Responsibilities

• Service and troubleshoot commercial automation systems, including distributed conference-room video, audio, lighting, and shades.
• Train clients to use AV systems.
• Conduct preventative maintenance visits to maintain client systems.
• Deliver equipment and perform associated responsibilities.
• Complete service tasks promptly and with attention to quality, including pulling cable, installing connectors, mounting projectors, and installing or removing TVs.
• Install and support control programs and firmware in the field, including uploading, downloading, making code changes, and troubleshooting AMX, Crestron, and Extron systems.
• Communicate directly with clients or client representatives to identify issues and explain resolutions.
• Provide detailed reports at the end of each service call for recordkeeping.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to perform and return to their job after a tour.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed