Commercial Service Technician

Unlimited Service Group•Buffalo, NY

2d•Onsite

About The Position

Duffy’s AIS is hiring an experienced Commercial Service Technician in Buffalo, NY. The role pays $30–$45 per hour and is full-time. Experienced candidates may be eligible for a sign-on bonus of up to $10,000. The technician represents Duffy’s AIS in the field, helping customers keep their businesses running by servicing commercial refrigeration and food-service equipment. Work includes troubleshooting and repairs, preventative maintenance, emergency service calls, customer communication, parts ordering, service paperwork, and maintaining a company service vehicle. The position participates in an on-call rotation and ongoing training. Equipment may include walk-in and reach-in coolers and freezers, prep tables, ice machines, ovens, fryers, and compressors. Duffy’s AIS provides service vans that technicians can take home nightly. Duffy’s AIS was formed in 2018 by combining Duffy’s Equipment Services, Express Commercial Services, and Appliance Installation and Service. Its predecessor companies each have more than 50 years in business. The company reports serving over 10,000 customers in central New York in the last five years and servicing more than 135 equipment brands. It states that it was among the first companies worldwide to achieve CFESA Company Certification and that its technicians are CFESA certified. The company describes itself as an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 2 years of commercial refrigeration, HVAC, commercial kitchen equipment, or related service experience; 5 or more years preferred.
Strong electrical, electronic, and mechanical troubleshooting skills.
Excellent customer service and communication skills.
Dependable, organized, and professional.
Valid driver's license and a driving record that meets company safety standards.
Ability to successfully complete a background check and drug screen.
Must be at least 18 years old.

Nice To Haves

5 or more years of commercial refrigeration, HVAC, and/or food-service experience.
EPA 608 Certification.
CFESA Certification.
Factory training or related manufacturer certifications.
Related military experience.

Responsibilities

Troubleshoot, diagnose, and repair commercial kitchen equipment.
Perform preventative maintenance and respond to emergency service calls.
Provide professional and courteous customer service.
Communicate with customers, dispatchers, managers, and Sales.
Order parts and complete service paperwork.
Maintain the service vehicle.
Participate in an on-call rotation and ongoing training.

Benefits

Competitive starting hourly rate.
Medical and dental insurance coverage.
Optional short-term disability coverage.
Long-term disability coverage.
Optional life and vision insurance.
Paid time off for vacations and holidays.
401(k) retirement plan with company match.
Low-mileage, lettered service van provided, which can be taken home nightly.
Town Shares Program, allowing employees to share in the company's long-term financial success.
Sign-on bonus of up to $10,000 for experienced candidates.