Commercial Service Technician

Duffy's AIS•Buffalo, NY

2d•Onsite

About The Position

Duffy’s AIS is hiring an experienced Commercial Service Technician in Buffalo, NY. The technician serves customers in the field, troubleshooting, diagnosing, repairing, and maintaining commercial kitchen and refrigeration equipment. The role includes emergency service calls, customer communication, parts ordering, service paperwork, vehicle upkeep, participation in an on-call rotation, and ongoing training. Work may involve equipment such as walk-in and reach-in coolers and freezers, prep tables, ice machines, ovens, fryers, and compressors. Duffy’s AIS combines Duffy’s Equipment Services, Express Commercial Services, and Appliance Installation and Service. The combined company formed in 2018; each predecessor company had been in business for more than 50 years. Duffy’s AIS has served over 10,000 customers in central New York within the last five years and provides service for more than 135 equipment brands. The company states that it was among the first worldwide to achieve CFESA Company Certification and that all its technicians are CFESA certified. It is an equal opportunity employer committed to diversity and an inclusive environment.

Requirements

At least 2 years of commercial refrigeration, HVAC, commercial kitchen equipment, or related service experience.
Strong electrical, electronic, and mechanical troubleshooting skills.
Excellent customer service and communication skills.
Dependable, organized, and professional.
Valid driver's license and a driving record that meets company safety standards.
Ability to successfully complete a background check and drug screen.
Must be at least 18 years old.

Nice To Haves

5 or more years of commercial refrigeration, HVAC, and/or foodservice service experience.
EPA 608 Certification.
CFESA Certification.
Factory training or related manufacturer certifications.
Related military experience.

Responsibilities

Troubleshoot, diagnose, and repair commercial kitchen equipment.
Perform preventative maintenance and emergency service calls.
Provide professional, courteous customer service.
Communicate with customers, dispatchers, managers, and Sales.
Order parts and complete service paperwork.
Maintain the service vehicle.
Participate in an on-call rotation and ongoing training.

Benefits

Competitive starting hourly rate.
Medical and dental insurance coverage.
Optional short-term disability coverage.
Long-term disability coverage.
Optional life and vision insurance.
Paid time off for vacations and holidays.
401(k) retirement plan with company match.
Low-mileage, lettered service van provided, with the option to take it home every night.
Town Shares Program, allowing employees to share in the company's long-term financial success as they grow with the company.
Up to $10,000 sign-on bonus for experienced candidates.