Commercial Sales Support Supervisor

Batteries Plus • Hartland, WI

5d • Hybrid

About The Position

Batteries Plus is looking for a Commercial Sales Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. In this role, you'll oversee order management, reporting, and account implementation while supporting your team through coaching, training, and continuous process improvement. If you enjoy driving efficiency and helping others succeed, this is your opportunity to make a direct impact on our growing Commercial Sales organization.

Requirements

• An associate's degree in Business or a related field is required.
• 4+ years of experience in sales operations, order management, or customer service; commercial or B2B experience a plus.
• 2+ years of supervisory or team lead experience.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office and Google Suite (or similar tools).
• Excellent attention to detail, organization, and multitasking ability.
• Strong written and verbal communication skills.
• Comfortable working in fast-paced environments with multiple priorities.
• Associates in this role are expected to work onsite three days per week, with remote work flexibility on remaining days.

Nice To Haves

• commercial or B2B experience a plus.

Responsibilities

• Oversee daily order management processes, ensuring accuracy, efficiency, and compliance with company standards.
• Manage escalated customer issues and coordinate resolutions across internal teams.
• Support account implementation and ongoing customer relationship management.
• Develop and maintain standard operating procedures to drive consistency and service quality.
• Partner with Accounting, Sales, and Product teams to ensure seamless operations and timely issue resolution.
• Provide coaching, mentorship, and performance feedback to team members.
• Lead onboarding and training efforts to support team growth and development.

Benefits

• Join a company that powers people's lives every day.
• Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees