Sales Support-Supervisor

ION Solar•Orem, UT

2d•$20 - $30•Onsite

About The Position

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country. We are looking for a highly motivated Sales Support Specialist to support business-critical operational tasks for the sales team. This role demands exceptional organizational skills, problem-solving skills, and a positive attitude under pressure. The ideal employee is highly-driven with the ability to quickly adapt to the needs of an expanding channel and one who is interested in growing with the organization.

Requirements

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to develop solutions to difficult problems
A high school diploma or equivalent is required
1 year of experience as a Sales Support Specialist or similar role
Minimum 1+ years previous experience in a call center environment preferred

Nice To Haves

Solar experience preferred

Responsibilities

Resolve issues presented by the sales representative or customer during a phone call
Responding to inbound phone calls from sales consultants as well as other forms of communication in a timely manner
Utilize and adhere to all tools, policies, and rules that are provided and mandated by management
Schedule appointments with customers for technicians to move the account through the solar process
Strive for improving performance by utilizing self and Team Lead evaluations
Properly documenting all verbal and digital correspondence relevant to the customers account
Performs other related duties as assigned.