Customer Sales Support Supervisor

Serenity Mental Health Centers•Fort Worth, TX

1d•Onsite

About The Position

Customer Sales Support Supervisor Location: Sandy Springs, GA Employment Type : Full-Time, On-Site Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a high-performing team. This isn't a hands-off role — you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your career supervising in call center or sales environments, you'll be comfortable here from day one. No industry-specific background required — we bring you fully up to speed.

Requirements

At least 2 years of supervisory experience in a call center or sales environment
Demonstrated ability to manage team KPIs and move numbers in the right direction
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator — those environments build exactly the instincts this role requires
Confident making real-time decisions when things get unpredictable on the floor
Organized, consistent, and detail-oriented across every shift — not just when leadership is watching

Nice To Haves

Experience leading teams through rapid scaling or operational change
Familiarity with scheduling-driven or appointment-based call environments
A track record of promoting from within your own teams

Responsibilities

Run daily call floor operations with a sharp eye on quality, efficiency, and team output
Build and execute individual development plans for each team member, consistently
Use call monitoring and performance dashboards to diagnose issues and act on them fast
Handle escalated situations before they become problems — calm, direct, and resolution-focused
Own compliance with operational standards and internal workflow requirements
Keep the floor running at a productive pace that doesn't burn people out
Build a culture where accountability is the norm and improvement is always the goal