Sales Support Representative - Commercial

FERGUSON • Beltsville, MD

5d • $22 - $34 • Onsite

About The Position

Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization. Responsibilities include, but are not limited to the following: Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs. Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse. Presents job quotes and provides accurate pricing and inventory information to customers. Uses customer relationship management (CRM) system and phone system effectively. Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.

Requirements

• 0-3 years sales and/or customer service experience preferred
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills

Nice To Haves

• Plumbing and/or HVAC industry experience is a plus
• Bilingual in Spanish is a plus
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner

Responsibilities

• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information
• Addressing and resolving customer concerns or questions
• Helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed