Commercial Sales Coordinator

NextLink • Hudson Oaks, TX

33d • Onsite

About The Position

Assist with set-up, initialization, creation, and support of all new and current Business and Commercial Accounts. Responsible for process adherence and improvement, call escalations, scheduling adherence, quality of service and contributing to a fun, upbeat culture.

Requirements

• Working knowledge with all Microsoft Office applications
• Able to type, talk, and analyze the needs while imputing information into systems
• Highly organized and great memory
• Ability to use initiative and work efficiently with minimal supervision
• Excellent time management skills with the ability to plan and forecast needs
• Must be trainable on how to handle all business and commercial customers
• Must display excellent customer service skills and be able to articulate what quality customer service means
• Must be comfortable in a rapidly changing environment and adapts easily to change
• Ability to work in a team environment and collaborative in style
• Excellent interpersonal, written and oral communication skills
• Professionalism and ability to work with other department managers and supervisors
• Previous experience in a B2B environment or position
• Previous experience in a similar role where coordination of accounts or projects was the focus

Nice To Haves

• Preferred experience with Billmax ticket creation and billing invoice modifications.

Responsibilities

• Answer incoming sales calls and route as necessary (to commercial account managers or other departments). This is the primary function of the position.
• Respond to customer emails (business or commercial customers and prospective leads).
• Respond to emails from account managers, assisting in administrative duties for various accounts.
• Respond to tickets assigned by other departments and account managers.
• Confirm all appointments with business and commercial customers.
• Send daily emails to commercial account managers in regard to appointments on their various accounts (installs, service calls, and disconnects).
• Call prospective customers from assigned tickets or emails to discuss business and commercial solutions.
• Update Business Sales spreadsheet for monthly commission check.
• Communicate with other departments to get high end installations and service calls completed (Infrastructure, Dispatch, & Field Supervisors mainly).
• Schedule basic business/commercial jobs on the dispatch scheduler.
• Meet a monthly quota of $5,000 signed revenue for business/commercial accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed