Commercial Sales Associate II (Brooklyn, NY)

TD•New York, NY

1d•$25 - $34•Onsite

About The Position

The Commercial Sales Associate II provides ongoing commercial customer service, documentation, and loan system support as the Relationship Teams’ liaison on assigned accounts. The role provides professional and efficient service to internal and external customers, supports Relationship Managers and Relationship Teams with loan administration and reporting, and handles customer transactions and research. It may also include mentoring Commercial Sales Associates, recommending procedures and process improvements, preparing correspondence, and providing notary services as needed.

Requirements

High school diploma or equivalent experience.
At least 2 years of related experience.
Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines.
Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, and loan-to-value ratios.
Strong knowledge of commercial rate changes, billing processes, transaction histories, late fees, and interpreting loan-system details for customers and the Relationship Team.
Strong customer service skills.
Analytical, problem-solving, and organizational skills.
Strong attention to detail and ability to review large amounts of detailed documents for accuracy.
Excellent verbal and written communication skills.
PC skills, including Word, Excel, and PowerPoint.
Knowledge of Relationship Team systems and software.
Ability to multitask while maintaining strong attention to detail.
Ability to learn new tasks and systems quickly.

Responsibilities

Provide professional and efficient service to external and internal customers.
Analyze transaction structures and provide customer service functions.
Provide administrative support to Relationship Managers.
Assist Relationship Managers with loan closings, including clearing closing conditions and preparing and organizing closing packages.
Support financial statement processing, including uploading and tracking statements.
Process payments, advances, pay-downs, wires, and line-of-credit adjustments, including more complex transactions.
Support the Relationship Team with reporting, loan activity, delinquencies, correspondence preparation, and loan-information tracking.
Provide reporting and input for Relationship Managers, including pipeline and loan-closing information on the Bank loan origination platform.
Prepare correspondence under the direction and review of Relationship Managers and Commercial leadership.
Serve as an initial customer service contact, facilitate customer research, and work toward comprehensive solutions, including for complex issues as needed.
Process customer transactions and interact with external customers as needed.
Provide notary services for customers as needed.
Assist the Relationship Team with clearing and managing exceptions.
Mentor Commercial Sales Associates.
Assist in developing and recommending procedures and process flows.
Generate and distribute reports to the Relationship Management team, including daily and monthly reporting, as needed.