Commercial Roofing Service Manager

TeamCraft Roofing•Charlotte, NC

4d•$90,000 - $125,000•Onsite

About The Position

TeamCraft Roofing is seeking a Commercial Roofing Service Manager to provide leadership and develop the careers of field employees while promoting core values of honesty, safety, quality, and teamwork. This role leads the local branch operation, is responsible for selling work, growing operations, and maintaining a positive customer base and experience. The Service Manager also handles general construction management duties including estimation, project management of service jobs, scheduling, paperwork, and communication, managing every job from purchase order receipt through final completion and billing. Adherence to OSHA and Teamcraft Safety Demands and Expectations is crucial, as is providing employees with necessary safety items and direction.

Requirements

High School Diploma or GED plus five years in a commercial roofing environment.
Considerable knowledge of various commercial roofing systems, materials, and installation methods.
Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
Some knowledge of construction site development; commercial construction, demolition, and remodel procedures.
Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects
Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards
Experience determining roofing product acceptability and developing warranties
Experience developing and monitoring construction and contract documents
Valid driver's license.
Ability to read, analyze, and interpret, in English- safety rules, operating and maintenance instructions, and procedure manuals- and to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio.
Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership
Working knowledge of how roofing systems function and go together
Strong organizational skills, including an effective personal filing/storage system
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables.
Ability to frequently lift and carry between 15 and 50 pounds.
Ability to twist, reach, bend, stoop, and squat occasionally.
Ability to be on your feet, to load trailers and the movement to and from the trailer and the staging area of our equipment and material.
Must be able to tilt material or equipment, stack material as needed, and roll on hand truck to a designated area and place on floor, ground, or in trailer without harm to themselves or material or equipment.
Must be able to lift material and equipment above a person’s head to stack.
Must be physically able to mount and dismount our lifts, trucks, or tractors numerous times throughout the day.
Ability to push or pull up to 150 pounds, such as a loaded wheel barrel.
Ability to work on and climb ladders up to 40 feet tall or scaffolding.
Ability to keep or regain body balance or stay upright when in an unstable position.
Ability to use a tar pot, torch, wheel barrel, spud bar, shovel, rake, broom, and tar mops on a daily basis.
Ability to work in a working environment that is loud and noisy.
Ability to work in an environment with fumes, dust, dirt, smoke, gases, grease and oils and solvents.
Ability to be aware of surrounding area due to working at high levels and with hot products.
Manual dexterity to complete projects in a craftsman fashion.
Knowledge of and ability to follow safety practices and procedures used in working on ladders and roofs.
Ability to work outside in all weather conditions year round with exposure to excessive heat and cold.

Nice To Haves

Refrain from any side work unless specifically approved in advance by the Service Director
Interactive web-based training.
Various training opportunities to advance your career.
Open access to estimating department.
The full-time safety department will help monitor safety and provide necessary training.

Responsibilities

Comply with all Company Roofing Safety Policies
Evaluating multiple types of both low slope and steep slope roofing
Diagnosing problems on roofs and providing solutions to the problems
Manage customer relations and build/maintain a positive customer base
Build a customer base and actively sell work
Hire and train employees; conduct employee evaluations
Reading drawings and specifications
Estimating work
Perform job cost analysis
Work outdoors in all types of weather
Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures
Work with hazardous materials including solvents, bottled gas, asphalt products and pitch
Maintain dispatch board in the Company’s field management system (e.g., Centerpoint/FCS) and ensure work orders are closed within 30 days of dispatch
Comply with all weekly reporting requirements
Conduct Toolbox Talks and submit via email
Review information daily/weekly with your crew
Review and correct work orders (add photos, materials, written descriptions)
Complete Daily Reports for all 500-series jobs
Complete inspections, both from phone and laptop
Set up properties/outlines (excluding billing notes)
Compose a through Scope of Work for estimating
Complete accurate estimates
Prepare a written Proposal/Master Service Agreement (MSA)
Complete Change Orders with an update Scope of Work and Estimate/Proposal
Construct clear, professional emails with appropriate attachments
Remain vigilant and responsive to all emails, texts, and calls- timely response is required
Set up jobs immediately upon receipt of a Purchase Order
Build a complete job schedule
Order materials
Confirm labor assignments
Arrange accommodations and equipment for jobs as needed
Track job progress via Manning Reports-in-progress billing (in Acumatica)
Timekeeping completed each morning by 10:00AM EST
Toolbox Talks submitted each week
Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings
Weekend On-Call/ Weekly Activities Link submitted by 9:00AM EST every Friday
Attend the weekly Jobs conference call on Wednesday afternoon at 2:30PM EST, prepared to discuss job status, timing, and invoicing
Complete, deliver and maintain accurate Material Transfer Orders
Complete Pre-Installation Notices (PINs) for all warranty jobs
Maintain working knowledge of the types of warranties proposed to clients
Maintain and organize company credit card receipts
Complete monthly bank/credit card reports for your office before the 10th of each month
Complete company vehicle inspections on every service vehicle before the 10th of each month
Visit jobsites weekly to evaluate safety, quality and efficiency
Interview and hire new roofers; complete new hire orientations
Meet with local clients and vendors to grow the office
Complete take-offs to generate additional work
Listen to and engage customers; identify their needs and propose solutions
Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.
Manage a call center, manage a crew of individuals that consist of roofers, foreman and helpers/laborers, as well as any duties associated with maintaining business to the company standards.