Commercial Risk Quality Assurance Manager

Hyundai Capital America • Irvine, CA

1d • Hybrid

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

Requirements

• Minimum 5-7 years’ progressive experience including risk analytics, quality assurance (QA sampling/reviews), policy/procedure development and review.
• Commercial credit underwriting and operations experience required.
• Bachelor’s degree in Business Administration, Mathematics, Economics, Finance, Operations Research, Statistics, or a related field/quantitative experience.
• Proficiency with Microsoft Office Suite, including advanced Excel; PowerPoint.
• Strong statistics/analytics, strong data interpretation, and reporting.
• Ability to understand policy guidelines, document data analysis, and explain complex systems/business problems.
• Self-directed and results oriented.
• Exceptional attention to detail and quality.
• Ability to work autonomously and in a team environment.
• Excellent written/verbal communication, including presentation skills.
• Strong interpersonal/collaboration skills across functions.
• Strong results orientation with integrity, creativity and good judgment.
• Ability to challenge existing practices, when appropriate.

Nice To Haves

• Project management experience preferred.
• Automotive finance experience preferred.
• Certified six sigma training/background preferred.

Responsibilities

• Plan, manage, and perform data driven QA sampling reviews for Commercial Operations to ensure credit policy compliance.
• Assess operational efficiency, identify root causes and provide QA analysis to Commercial Operations. Maintain settlement rate reports, prepare, and validate data, and perform issue to issue analysis.
• Coordinate with Commercial Operations teams to review processes, policies, procedures, and systems.
• Analyze findings, recommend solutions to management, and recommend policy/procedure changes.
• Support policy and procedure updates for Enterprise Risk and Governance and Commercial Operations, including Global Governance related policies.
• Design and update QA questionnaires; provide relevant feedback and clarifications.
• Provide policy training support, coaching and guidance on policies and procedures, as needed.
• Support risk analytics, project management for RCC and other Commercial Risk projects.
• Review and analyze new product and new market introductions and presentations.
• Meet with Commercial Operations teams to provide feedback, guidance, and support the RCC approval process, as needed.
• Manage the overline process for overline dealers/borrowers on a monthly basis.
• Monitor borrower performance and financial metrics for the Commercial portfolios.
• Prepare risk summary reports and present findings to management, as needed.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level
• 100%25 employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees