Commercial Revenue Architect - Industry Expansion

Gong.io • Chicago, NY

4d

About The Position

Commercial Revenue Architects at Gong are strategic partners to customers, focused on transforming how they sell and run revenue through Gong’s AI Operating System. Using a consultative approach, they guide operational teams in architecting workflows, accelerating adoption, and realizing business results across the revenue lifecycle. Success is measured by customer business transformation outcomes, including improvements to revenue operations and sales, quantifiable value realization, and revenue impact through retention and expansion.

The role partners with senior go-to-market executives and revenue leaders to scope transformation initiatives, design AI-driven workflows, encourage strategic change, and demonstrate measurable value. It also owns renewal execution and credit consumption for a portfolio of commercial accounts, working cross-functionally to address barriers to customer transformation.

Requirements

• 1–3+ years in a client-facing, delivery, or consulting role requiring structured problem-solving and process or workflow design.
• Currently located in one of Gong’s hub locations: SF, SLC, ATX, CHI, or NYC.
• Strong structured problem-solving skills, with exposure to how transformation initiatives are scoped and delivered.
• Track record engaging stakeholders and contributing to value or ROI conversations, with growing comfort speaking to business priorities beyond product usage.

Responsibilities

• Partner with senior GTM executives to co-design and execute revenue strategies that modernize how commercial accounts sell, forecast, and optimize their go-to-market engine using Gong’s AI OS.
• Work with revenue leaders to identify obstacles, develop a clear plan for change, and obtain executive alignment.
• Analyze current-state sales workflows and design tailored, AI-driven operational models that align Gong’s conversation and deal intelligence capabilities with each customer’s revenue process.
• Advise on executive adoption initiatives that drive behavior change and embed Gong into customers’ daily team rhythms.
• Use data-driven insights to quantify measurable business outcomes for a portfolio of accounts.
• Own renewal execution and credit consumption for a portfolio of commercial accounts.
• Partner with internal teams to remove barriers to customer transformation work.

Benefits

• Medical, dental, and vision plans.
• Flexible wellness stipend (Wellbeing Fund).
• Mental health benefits with covered therapy and coaching.
• 401(k) program.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days each quarter.
• Work-from-home stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed