Commercial Refuse & Recycling Services Manager - Commercial Refuse Division

City of Savannah•Garden City, GA

20h

About The Position

The Commercial Refuse & Recycling Services Manager leads the daily operations of the City of Savannah’s Commercial Refuse and Recycling Services Division, including commercial refuse, recycling, and litter abatement services. The role is responsible for ensuring safe, efficient, and effective services while fostering accountability, professionalism, and continuous improvement. It calls for an experienced operations leader who can manage people, make sound operational and employee-related decisions, resolve personnel issues, and empower supervisors to take ownership of their responsibilities. The position supervises assigned staff, oversees work schedules and performance, manages commercial refuse, recycling, and right-of-way litter removal operations, and monitors the city’s 311 system to ensure service orders are completed. It also reviews revenue reports and coordinates with Utility Services regarding delinquent accounts, prepares monthly activity reports, resolves customer concerns, manages the division budget, and maintains recycling-cart inventory. The position reports to the Director, who assigns work in terms of department goals and objectives and reviews it through conferences, reports, audits, and observation of department activities. The role applies solid waste practices and EPD, EPA, DOT, city, and departmental guidance, using judgment to interpret and apply those guidelines. The position also develops department guidelines. Work is typically performed in an office, sitting at a desk or table, or standing and walking. Direct supervision includes a Welder, Maintenance Worker, Senior Maintenance Worker, Heavy Equipment Operator, Administrative Clerk, Refuse Truck Operator, Sanitation Worker, Senior Sanitation Worker, and Sanitation Supervisor.

Requirements

Bachelor’s degree in Environmental Science, Business Administration, Public Administration, or a related field, and three years of experience in solid waste operations, transportation, or logistics, including two years in a lead or supervisory capacity; or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Knowledge of public administration principles and practices; departmental functional areas; city budgetary and purchasing policies and procedures; human resources principles, practices, and policies; and solid waste equipment.
Skill in developing short- and long-range plans, establishing priorities and organizing work, resolving conflicts, management and supervision, public and interpersonal relations, and oral and written communication.
Required background investigation, including a supervised drug screen, post-offer/pre-employment medical screen, and verification of required education, certifications, and licenses before employment.

Responsibilities

Supervise, direct, and evaluate assigned staff; address employee concerns and problems; direct work; counsel and discipline employees; and complete performance appraisals.
Coordinate, assign, and review work; establish work schedules and standards; monitor work in progress; inspect completed assignments; and provide answers, advice, and direction.
Manage daily commercial refuse and recycling operations.
Manage daily litter-removal operations from city rights-of-way.
Monitor the city’s 311 system to ensure orders are processed and completed.
Review revenue reports and coordinate with Utility Services to reduce or eliminate delinquent accounts.
Prepare monthly reports on division activity.
Investigate and resolve customer concerns and complaints.
Prepare and manage the division budget.
Maintain an inventory of recycling carts.
Develop department guidelines.
Perform other related duties as assigned.