Commercial Quoting and Contracting Specialist

Waystar • Lehi, UT

3d

About The Position

The Commercial Quoting and Contracting Specialist maintains broad, in-depth knowledge of Waystar’s solution portfolio, with particular expertise in SKU and pricing management. The role supports the planning, design, and execution of business initiatives by defining requirements, recommending solutions, and coordinating testing and implementation. It supports Sales by preparing, reviewing, and routing custom price quotations for approval, manages order acceptance, and maintains an accurate backlog. The Specialist reviews and interprets customer contracts to confirm compliance with corporate policies and advises on appropriate order-entry approaches, working closely with Finance, Legal, Sales, and Information Technology.

The role develops technical guidance for SKU creation and product launches, maintains knowledge of Waystar’s solutions and licensing models, and supports sales quoting tools and processes. It processes sales quotes and related contract documents, manages the custom quoting tool and associated service expectations, and uses technology to improve efficiency throughout the Quote-to-Cash cycle. The Specialist also develops training and process documentation with Sales Enablement and coordinates resolution of open-order obstacles to support on-time customer delivery.

Requirements

• Bachelor’s degree in business, finance, or a related field required.
• Five or more years of relevant experience, or an equivalent combination of education and experience.
• Three or more years of product and pricing experience.
• Excellent written, verbal, and interpersonal communication skills, including the ability to clearly convey technical and business concepts.
• Strong problem-solving skills, including the ability to navigate ambiguity and adapt to changing priorities.
• Strong attention to detail and a proactive approach to identifying and resolving issues.
• Demonstrated experience implementing process improvements and contributing to cross-functional projects.
• Knowledge of SKU management, pricing strategies, and compliance best practices.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• MBA or equivalent relevant experience.
• Knowledge of Salesforce and Salesforce CPQ best practices.

Responsibilities

• Develop and maintain technical guidance for SKU creation and new product launches in partnership with Product Management and other subject matter experts.
• Maintain broad, current knowledge of Waystar’s solution portfolio and licensing models.
• Support the Sales team by maintaining quoting tools, defining specifications, coordinating testing, and partnering with Information Technology.
• Process and review sales quotes and related contract documents in accordance with department service-level agreements.
• Manage the custom quoting tool and associated processes, coordinating activities across clients, functional departments, Product Management, and Development.
• Establish service expectations and monitor performance against internal service-level agreements.
• Leverage technology to remove roadblocks and improve efficiency throughout the Quote-to-Cash cycle.
• Partner with Sales Enablement to develop training materials and process documentation for quoting services.
• Analyze open orders, identify obstacles, and coordinate timely resolution to support on-time customer delivery.
• Review and interpret customer contracts to confirm compliance with corporate policies and advise on appropriate order-entry approaches.
• Support order acceptance and maintain an accurate backlog.

Benefits

• Competitive total rewards, including base salary and bonus if applicable.
• Customizable benefits package, including three medical plans with a Health Savings Account company match.
• Generous paid time off for non-exempt team members, starting with three weeks plus 13 paid holidays, including two personal floating holidays.
• Flexible time off for exempt team members plus 13 paid holidays.
• Paid parental leave, including maternity and paternity leave.
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level