Commercial Quoter

Johnstone Supply LLC•Appleton, WI

8d•Hybrid

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

High school degree or equivalent required or is ERP competence with ability to learn quickly
AutoCad proficiency
Minimum of five years’ experience in the HVAC and/or refrigeration field
Valid drivers’ license and proof of insurance must be maintained in order to support occasional travel by vehicle.
Must have, or be able to quickly obtain, and sustain any state required licenses required to perform the role.
Experience delivering high level of customer service with ability to listen and speak effectively with a variety of customers.
Comprehensive knowledge of the full Johnstone catalog of HVAC/R equipment and products.
Expert knowledge of HVAC/R products, concepts, and the industry as a whole with high degree of technical competency in order to respond to customer needs and issues and provide solutions.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Analytical abilities desired in order to perform product and equipment research and provide solutions.
Proven ability to attend to details.
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
Strong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.
Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
Ability to make business decisions by an analytical as well as creative process.
Proficiency with ERP systems and Microsoft Office Suite of products.
Polished and professional demeanor in person, online, and via phone.
English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

Nice To Haves

Associate’s or Bachelor’s degree in mechanical engineering, drafting, design, logistics, business, or related field preferred
ERP experience with DDI preferred
HVAC/R design experience preferred
Wisconsin Designer of Engineering Systems (HVAC) Stamp with "H" subfield designation is a plus!

Responsibilities

Provides excellent customer services and builds and maintains positive customer relationships in the commercial, hydronic, new construction, and geothermal markets.
Interprets engineered plans, schedules, and schematics to provide accurate and complete quotes.
Researches, designs, and prepares quotes for commercial, hydronic, geothermal and/or new construction business for their assigned segment.
Provides support, research, and expertise to internal and outside sales teams to achieve the organization’s strategic sales plans.
Assists counter and store personnel with product recommendations, order fulfillment, and identifies potential sales opportunities.
Works with vendors and other partners to identify trends, provide solutions, present options, and respond to customer requests and needs.
Champions the assigned segment (i.e. commercial, geothermal etc.) market and supports internal and external customers with solutions.
Remains current in the market and monitors trends and changes in the HVAC/R space for their segment, making recommendations to leadership.
Visits job sites as needed to assist customers in the planning of projects and provide solutions to customer needs.
Assists with customer service in the branches, including answering phones, greeting customers, and covering the sales counter as assigned.
May create and maintain technical drawings as assigned consistent with state or other regulations.
May manage CAD-related projects if assigned.
Participates in initiatives and projects and may lead special assignments as assigned.
Performs all other duties as assigned.

Benefits

Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program