Commercial Quality Assurance Specialist

Woodforest National Bank • The Woodlands, TX

2d • Onsite

About The Position

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Commercial Quality Assurance Specialist is responsible for supporting the Commercial Banking Quality Assurance Manager on the initiatives of the Commercial Banking division. This includes portfolio management, analyzing pricing strategies, evaluating data governance controls, and assisting with reviewing and adjusting related policies, procedures and practices to ensure compliance of the Bank's commercial banking products. The Commercial Quality Assurance Specialist will possess a strong understanding of and have experience with quality control, loan origination/underwriting, and risk management.

Requirements

• Ability to understand and translate complex credit approval packages and interpret complex commercial loan documentation is critical.
• Ability to develop a deep knowledge of the client relationship and in-depth product expertise; acts as a subject manger expert (SME).
• Advanced technology skills, including proficiency with Microsoft (Outlook, Word, Excel, Power Apps, Power Point) and banking software applications (ACBS, AccuSystems, and Precision Lender preferred).
• Strong planning and organizational skills, with an ability to establish a strategic direction and subsequently develop supporting initiatives.
• Excellent customer service skills with the ability to maintain a high degree ot confidentiality, diplomacy, tact and salesmanship.
• Excellent communication skills, both written and verbal.
• Strong practical knowledge of Commercial Banking products and services, regulatory guidelines, and industry practices.
• Demonstrated ability to research and interpret changes in government regulations and market trends.
• 3+ years’ professional/business experience in financial services, or banking industry required.

Nice To Haves

• 1+ years of Commercial Lending experience preferred.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Responsibilities

• Contribute to the implementation, development and growth of the Commercial Banking division and operating systems.
• Coordinate the review and remediation of all identified issues, ensuring the appropriate root-cause analyses are completed and action plans are implemented timely.
• Ensure all Commercial Banking personnel have the requisite skills necessary to adequately perform their duties based on the requirements outlined in all procedure manuals as well as based on the results of Quality Assurance Reviews by assisting in the development of training curriculum for personnel and recommending additional training where needed.
• Contribute to the training and development program for the Commercial Banking staff, prepare content and coordinate delivery of training for new material, as well as continuing growth and development needs.
• Research and maintain awareness of lending regulatory and market changes that may impact the organization's compliance and strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level