Quality Assurance Specialist

Career Team•Ventura County, CA

2d•$60,000 - $65,000•Onsite

About The Position

Career TEAM is excited to bring on a Quality Assurance Specialist to support workforce development operations in Ventura County as part of the Workforce Innovation and Opportunity Act (WIOA) and Community Development Block Grant (CDBG) programs. This position will be based onsite at the Oxnard America’s Job Center of California (AJCC) and will play a key role in ensuring compliance, program quality, data integrity, and continuous improvement across workforce and community-based services. The Quality Assurance Specialist will be responsible for reviewing participant files, monitoring program documentation, ensuring compliance with WIOA, CDBG, federal, state, and local policies, supporting quality assurance initiatives, and identifying opportunities for operational improvement. This role will work closely with program leadership, case management staff, fiscal teams, and partner organizations to maintain high-quality service delivery and program performance standards.

Requirements

Associate’s degree or higher or an equivalent combination of education and experience
2+ years of experience performing quality assurance, compliance, case management, workforce development, or social service-related duties
1+ years of experience with WIOA and/or CDBG programs, policies, and processes
Experience reviewing documentation for accuracy, compliance, and completeness
Strong computer literacy, including effective use of Microsoft Office Suite (Word, Excel, Outlook) and database systems such as CalJOBS
Demonstrated understanding of workforce development and community service compliance standards
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion
Exceptional attention to detail with strong organizational, analytical, and critical thinking skills
Ability to work independently and collaboratively in a team environment
Excellent time management skills with the ability to manage multiple priorities and deadlines
Strong verbal and written communication skills
Valid California Driver’s License

Nice To Haves

Bachelor’s degree
Prior experience conducting monitoring reviews or internal audits
Experience working within AJCC, workforce development, or federally funded grant environments
Strong problem-solving skills and proactive mindset
Ability to interpret policies, procedures, and regulatory guidance

Responsibilities

Conduct ongoing quality assurance reviews of participant files, case notes, and service documentation in CalJOBS and related systems
Monitor compliance with WIOA, CDBG, local workforce board policies, and contractual requirements
Review program activities and documentation prior to invoice submission to ensure accuracy and completeness
Identify trends, deficiencies, and opportunities for process improvement
Provide technical assistance and feedback to staff regarding documentation standards and compliance expectations
Support continuous quality improvement initiatives across workforce development and community service programs
Track performance data and assist with data validation and reporting activities
Assist with audit preparation, monitoring reviews, and corrective action follow-up
Collaborate with leadership and frontline staff to improve customer experience and program outcomes
Present regular quality assurance updates to Executive Director and program leadership
Maintain organized and confidential participant and program records
Approach each day and task with a “ZAG” mindset
Other duties and special projects as assigned