Commercial Products Manager-North America

Griswold Industries dba Cla-Val • Vancouver, WA

14h • Hybrid

About The Position

Under general supervision, this role establishes/drives/supports new market growth in the commercial plumbing/high-rise market, through distribution sales, established plumbing agents, manufacturer partnerships, engineer/contractor/design-build specification, and the potential for private label opportunities. Travel on company business up to 50-70%.

Requirements

• 2 – 7+ years of experience in inside sales, business development, outside sales and/or Sales Management in a technical, industrial, mechanical, waterworks, plumbing, or related industries is highly preferred.
• Considerable training in company products and applications.
• Bachelor's degree (Business, Engineering, Marketing, or related field), or equivalent experience may be substituted.
• Excellent communication skills both verbally and written.
• Strong critical thinking and problem-solving abilities.
• Strong presentation skills.
• Proficient in Microsoft Office Suite.
• Experience with CRM/ERP systems.
• Able to analyze market and determine customer product needs.
• Able to read and interpret engineering drawings, schematics, and blueprints.
• Solid understanding of wholesale distribution channels and nuances.
• Ability to learn technical product lines (hydraulic valves & controls).
• Ability to interact confidently and professionally in a networking environment.
• Able to plan, schedule, organize, and prioritize work with limited oversight.
• Able to establish and maintain effective relationships with sales, office, and warehouse staff and management, engineers, distributors, end users, contractors, and governmental representatives.
• Must be able to stand for extended periods of time.
• Must be able to climb if required to access valve equipment locations.
• Must be able to walk for extended periods of time and distances to access customer installations.
• Able to lift and move items up to 30 lbs.
• Able to safely operate a motor vehicle.
• Able to travel on company business as required.
• Must currently reside within Sales Territory.
• Possession of a valid driver's license.
• Have and maintain an acceptable driving record.
• Consent to enrollment in the company Driver Monitoring Program.

Nice To Haves

• Considerable training in company products and applications.

Responsibilities

• Establish and pursue strategy for Cla-Val commercial plumbing/high-rise market presence and growth.
• Evaluate, hire, and support manufacturer representative agency network.
• Investigate opportunities for private label or manufacturer partnerships.
• Track market trends, competitive landscapes, customer feedback, adjust strategies as necessary.
• Develop genuine industry relationships and presence.
• Organize price structures, incentives, proposals, agent agreements.
• Perform basic outside sales functions (independently and/or on behalf of agencies).
• Conduct warm/cold calling to key contractors, distributors, designers.
• Deliver clear, compelling sales presentations.
• Conduct training for agencies, distributors, contractors tailored to audience needs and technical understanding levels.
• Prepare materials, work with the Marketing Department, for high-stakes executive meetings, industry events, and customer briefings.
• Exemplify basic, sound sales techniques, including fact finding through insightful questioning, active listening, and relationship building by showing genuine interest in people and understanding of their business.
• Represent the company at industry events/conferences where active networking is mandatory.
• Proactively plan and execute sales trips/visits with up to a 3-month outlook.
• Maintain forecasting documentation.
• Manage customer inquiries via phone and digital channels with prompt, accurate, and complete responses.
• Prepare quotes using internal systems, maintain customer records.
• Coordinate with headquarters to ensure accurate specifications, pricing, and order fulfillment.
• Support warranty claims, returns, and service requests by collaborating with factory teams.
• Develop proficiency in hydraulic-operated automatic control valves and their respective plumbing/high rise applications.
• Train industry professionals on hydraulic-operated automatic control valves and their respective plumbing/high rise applications.
• Review technical documents, specifications, and drawings to guide product selection.
• Partner with engineering and product specialists for customer-specific solutions.
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.
• Maintain regular punctuality, attendance, and absence reporting in conformance with company policies.

Benefits

• Pre-employment substance abuse and physical screening
• Verification of documents pertaining to your right to work in the United States using E-VERIFY
• Completion of required employment documents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level