LAS VEGAS, NV - COMMERCIAL PLUMBING MANAGER

SILVER STATE REFRIGERATION & HVAC LLC•Sunrise Manor, NV

1d•$80,000 - $100,000•Onsite

About The Position

We are seeking an experienced and results-driven Commercial Plumbing Service Manager to oversee our service department operations. In this role, you will lead a team of commercial plumbing technicians, partner closely with the dispatch team, maintain client relationships, ensure fleet safety, required skill training, and enforce high standards of accountability.

Requirements

5+ years of hands-on commercial plumbing experience
Journeyman Plumber License — Minimum Requirement
Valid Driver’s License with a clean driving record
Able to obtain within 60 days of acceptance OSHA 30-Hour Construction Certification
Backflow Prevention Testing & Assembly Certification

Nice To Haves

2–3 years in a management or supervisory role
Hands-on experience with BuildOps or similar FSM platforms, Service Channel, Corrigo, and other customer work order software.
In-depth knowledge of commercial plumbing systems, backflow preventers, grease traps, boiler systems, and local building codes.
Strong interpersonal skills for client negotiation, dispatch collaboration, and team leadership.

Responsibilities

Lead, mentor, and evaluate a team of commercial service plumbers.
Set clear performance expectations and hold field technicians accountable for job quality, attendance, paperwork completion, and billable hour goals.
Monitor key performance indicators (KPIs) including technician billable hours, customer satisfaction ratings, callback rates, and job profit margins.
Conduct regular technical training sessions, safety toolbox talks, and unannounced spot audits on active job sites.
Partner directly with the Dispatch team to review daily/weekly schedules, optimize technician routing, and reassign jobs based on skill requirements and job urgency.
Utilize BuildOps to monitor technician status in real time, minimize travel/idle time, and ensure rapid response times for commercial plumbing emergencies.
Serve as the primary technical escalation point for dispatchers and field technicians encountering complex site conditions.
Serve as the primary client point of contact for service agreements, job status updates, and site escalations.
Proactively communicate with commercial clients regarding schedule changes, job scopes, and change orders.
Conduct post-job follow-ups to ensure complete client satisfaction and resolve work quality disputes promptly.
Oversee the plumbing service vehicle fleet, ensuring all trucks are clean, organized, and properly stocked with inventory.
Implement and enforce routine vehicle inspection and safety equipment audits.
Ensure driver compliance with company vehicle policies, GPS tracking standards, and road safety regulations.
Review and approve daily technician timesheets.
Audit drive time, job clock-ins/outs, break times, and overtime to ensure accurate job costing and payroll processing.
Prepare accurate estimates, proposals, and material orders for commercial plumbing repairs and maintenance contracts.