Commercial Outside Salesperson

Duval Ford•Jacksonville, FL

16h•Onsite

About The Position

Duval Motor Company is seeking motivated, customer-focused Commercial Associates to join our team. In this role, you are responsible for selling new and used commercial vehicles to businesses and individuals. This role requires a deep understanding of the commercial vehicle market, exceptional customer service skills, and the ability to build and maintain long-term relationships with clients. The Commercial Salesperson will work closely with the Sales Manager to achieve sales targets and provide customers with an exceptional buying experience. We are a family-owned dealership built on integrity, outstanding customer service, and positively impacting the lives of both our employees and customers. We pride ourselves on fostering a welcoming, growth-oriented environment where successful careers are built.

Requirements

Strong communication, interpersonal, and relationship-building skills
Ability to confidently sell vehicles and dealership products
Professional appearance and demeanor
Valid U.S. driver’s license
Ability to pass pre-employment screenings, including background check, MVR check, and drug test
Authorized to work in the United States and complete Form I-9 within 3 business days of hire
Strong sales and negotiation skills.
Ability to understand and convey technical vehicle information.
Proficiency in using CRM software and Microsoft Office Suite.
Self-motivated and goal-oriented.
Strong organizational and time management abilities.
Ability to work in a fast-paced and competitive environment.

Responsibilities

Satisfies the transportation needs of commercial/fleet accounts and retail purchasers.
Sells/leases and delivers required minimum units per month as designated by the dealership.
Prospects commercial/fleet accounts via phone call, e-mail, and/or cold call visits.
Sets appointments with commercial/fleet accounts to demonstrate new products beneficial to their business.
Knows and understands Ford Fleet Programs (i.e. CPAs, FIN codes, Commercial Lease, up-fit eligibility, etc.).
Approaches, greets, and offers help or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Explains fully product performance, application, and benefits to prospects.
Describes all optional equipment available for customer purchase.
Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Utilizes dealership sales control and follow-up system.
Exhibits high level of commitment to customer satisfaction.
Knows and understands the federal, state, and local laws which govern retail and commercial/fleet automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Attends product and sales training courses as requested by sales manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Knows and understands equity and values and can explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
Writes complete sales orders and processes paperwork in accordance with established dealership policies.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduce customers to Service Department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedule first service appointment via BDC.
Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Attend sales meetings.