Commercial Order Coordinator

Beanfield Technologies Inc.•Toronto, ON

About The Position

Beanfield is a growing company with over 35 years of experience in connecting people through a robust, independently owned fibre-optic network. They offer fibre-optic internet, VoIP, colocation, data centre, and cloud exchange services for their commercial customer base. The Field Service Coordinator will be part of the service delivery team, ensuring a 'white-glove' experience for customers. This role acts as an integral connection between customers and internal sales and technical teams, focusing on driving processes and meeting timelines and customer expectations.

Requirements

High school diploma.
2-3 years of related experience in office administration/coordination and/or customer service roles.
Knowledge of VOIP, Internet and IPTV.
Strong analytical skills and problem solving capabilities.
Excellent organizational and time management skills in order to multi-task/prioritize and work under tight timelines.
Effective written, verbal and listening skills.
Attention to detail.
Ability to work and act independently using good judgement when assessing difficult situations.
Team player with strong personal interpersonal skills and professional manner.
Be patient and not react to conflict.
Be respectful.
Possess cultural awareness and sensitivity.
Demonstrate sound work ethics.
Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas.

Nice To Haves

Experience with JIRA and SAP an asset.

Responsibilities

Support the sales organization before and during implementation to ensure that client requirements are clear, and expectations have been set appropriately.
Coordinate and manage multiple orders concurrently daily.
Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely and efficient manner.
Interact with multiple internal departments to push forward the order or escalate when required to ensure that timelines are met.
Adherence to processes, policies and objectives related to provisioning of HPBX, VoIP and data products, with an understanding of other Beanfield products.
Assist in the creation of customer records and maintain client information using internal systems.
Manage customer moves on large enterprise clients.
All other duties as assigned.