Commercial Operations & Strategy Manager

Zocdoc•New York, NY

12h•Hybrid

About The Position

Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Manager for our Commercial Operations & Strategy team to help drive our mission. In this crucial role, you will provide operational focus for our sales teams to drive revenue growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute.

Requirements

5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role
Experience tracking and synthesizing performance of teams and initiatives to help inform broader company strategy
Utilized tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
Experience standardizing reporting processes to make them repeatable and scalable
The ability to research, design, and execute incentive plans around company initiatives
A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
Resourcefulness, nimbleness, and the ability to stay positive under pressure
Comfort with taking initiative in a constantly-changing work environment
Experience or proficiency in Excel, Snowflake/SQL, Looker, and Salesforce required

Responsibilities

Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc.
Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc.
Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps