Commercial Operations Specialist

Aroa Biosurgery Limited•California, CA

19h•Hybrid

About The Position

At AROA, we’re focused on one thing: unlocking regenerative healing for everybody. We develop innovative healing solutions that help improve patient outcomes around the world, and we’re growing a team of smart, collaborative people who care about doing meaningful work together. We’re looking for a Commercial Operations Specialist to help keep our commercial operations running smoothly behind the scenes – with a focus on our distributor networks. This role is primarily based in our San Diego office, with some flexibility to work from home from time to time. You’ll work across teams including Sales, Finance, Customer Services & Distribution, IT, and our distributor network to support day-to-day operations, improve processes, maintain system accuracy, and help solve problems as they come up. This is a great fit for someone who enjoys organizing complex workflows, working with systems and data, and being the person who helps connect the dots across teams.

Requirements

5+ years of experience in an operations, commercial support, or coordination role
Experience working with ERP systems
Strong attention to detail and organizational skills
Comfortable managing multiple priorities in a fast-paced environment
Strong communication and problem-solving skills
Someone who is adaptable, resourceful, and enjoys working collaboratively

Nice To Haves

Experience working with hospitals, healthcare systems, or healthcare operations
Salesforce experience
Bachelor’s degree in business or a related field

Responsibilities

Supporting commercial processes across the sales lifecycle, including onboarding, contracts, distributor support, and order-to-cash activities
Coordinating with Sales, Customer Services & Distribution, Finance, and external distributor partners to keep operations moving smoothly
Helping troubleshoot operational issues and finding practical solutions
Maintaining accurate information across systems including Salesforce and ERP platforms
Supporting process improvements, system updates, and rollout of new tools or workflows
Creating and maintaining process documentation and standard operating procedures
Assisting Finance with commission verification activities related to distributor operations
Supporting operational readiness for projects like new product launches or system changes