Commercial Operations Officer (US)

TD•Miami, FL

23h•Onsite

About The Position

The Commercial Operations Officer (COO) provides strategic and operational leadership to automate manual controls executed and tested by control testing teams, improving control effectiveness, testing efficiency, risk coverage, audit outcomes, and operational resilience. The role owns the end‑to‑end control automation strategy, establishing governance, policies, and procedures while serving as a central liaison between business lines and enterprise partners. It delivers a consolidated view of automation opportunities, execution progress, residual risk, audit activity, and key operational issues to leadership and acts as the primary escalation point for Line‑of‑Business concerns.

Requirements

Undergraduate degree or equivalent experience
10+ years of relevant experience
Project management and organizational skills needed with demonstrated ability to bring a project in on time and within budget
Proven ability to implement change successfully
Strong written and verbal communication skills
Prior successful relationship management experience required
Demonstrated ability to influence the actions of others and decisions successfully without express authority within the assigned Region and Market
Demonstrated comprehensive knowledge of bank policies and procedures
PC experience including Microsoft Office Suite and Company applications as necessary
Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity, and passion

Nice To Haves

Strong project management
Risk, Controls, Monitoring or Commercial Banking experience

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
Oversees an operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services
Is accountable for establishing a sound system of risk oversight, management, and internal and regulatory controls to identify, assess, monitor, and manage material, reputational and financial risks related to the conduct of TD Banks activities
Monitors and analyzes market and regional performance related to retail operations, loss, risk exposure, controllable expenses and determines ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
Executes/measures/coaches to U.S. risk procedure changes to ensure regulatory findings are solutioned
Independently decisions high risk cash items and processes–Top level escalation point for significant risk matters/exceptions; oversees problem resolution
Acts as a change agent for process or procedure changes, implementations or additions
Acts as a key contributor to strategic initiatives, functional projects/programs