Commercial Operations Associate

Celldex Therapeutics•Hampton, NJ

4d•$66,413 - $86,250

About The Position

The Commercial Operations Associate provides administrative and logistical support across the Commercial Operations department, with a primary focus on congress and event logistics, marketing materials inventory and fulfillment, administrative support for the Legal, Medical, and Regulatory (LMR) review process, and document administration in Veeva PromoMats. The Associate works with the LMR Review Coordinator, Manager, Field Operations, Senior Manager, Commercial Operations, other internal departments, and external vendors. The role owns administrative and logistical execution so department leaders can focus on governance, strategy, and commercial readiness. The ideal candidate is highly organized, detail-oriented, service-minded, and able to manage multiple deadlines in a fast-paced, regulated environment. Responsibilities span congress and event planning; marketing-material inventory, ordering, and fulfillment; LMR review meeting and submission support; PromoMats document administration; and general department administration. This role supports the LMR process, while review coordination and governance remain with the LMR Review Coordinator and content and compliance decisions remain with designated Legal, Medical, and Regulatory reviewers. The position requires approximately 10–20% travel, including some weekends for congresses. The expected base salary is $66,413 to $86,250. Subject to eligibility and applicable plan terms, compensation includes base salary, an annual discretionary bonus, long-term incentive, a 401(k) plan with employer contribution, health care and other insurance benefits for the employee and family, paid holidays, vacation, and sick days.

Requirements

Bachelor's degree required.
One to three years of pharmaceutical, biotechnology, healthcare, or regulated-industry experience, or equivalent administrative experience.
Experience working with external vendors.
Ability to travel approximately 10–20%, including some weekends for congresses.
Ability to manage multiple deadlines in a fast-paced, regulated environment.

Nice To Haves

Degree in Business, Marketing, Communications, Life Sciences, or a related field.
Experience with event or congress logistics, marketing operations, or commercial operations support.
Exposure to promotional review processes.
Knowledge of event and congress logistics.
Knowledge of marketing materials inventory and fulfillment.
Knowledge of LMR and promotional review support.
Knowledge of document management and version control.
Knowledge of purchase order and invoice processing.
Veeva Vault PromoMats experience.
Veeva CRM experience (optional).
Microsoft Office Suite skills.
SharePoint skills.
Adobe Acrobat skills.
Experience with event registration and exhibitor portals (optional).

Responsibilities

Maintain the annual medical congress and event calendar, including exhibitor registration, booth space, housing, abstract, and badge deadlines.
Coordinate booth reservations, exhibitor registration, badge requests, housing blocks, and meeting-room bookings.
Serve as the day-to-day contact for exhibit houses, decorators, shipping vendors, and venues; manage exhibit shipping, setup, teardown, and storage.
Partner with the LMR Review Coordinator to confirm booth and congress materials have LMR approval before production and shipment.
Coordinate booth staffing schedules, attendee communications, and pre-event logistics briefings.
Support the Manager, Field Operations with logistics for National, Regional, and Advisory Board meetings as needed.
Track event budgets, purchase orders, and invoices; complete post-event reconciliations and summary reports.
Capture event-related HCP spend data required for transparency reporting in coordination with Compliance.
Manage physical and digital inventory of LMR-approved promotional and non-promotional materials.
Manage print ordering, warehousing, and fulfillment with print and fulfillment vendors.
Process field material requests and coordinate distribution to Medical Affairs, Market Access, and future Commercial field teams.
Execute material withdrawals and documented destruction of expired or retired materials based on expiration schedules maintained by the LMR Review Coordinator.
Maintain an up-to-date material catalog so internal teams and field personnel can locate current approved versions.
Monitor inventory levels, reorder prints, and report usage trends.
Schedule LMR review meetings and committee sessions; prepare and distribute agendas and review packets within established timelines.
Maintain the LMR submission tracker and send reminders about outstanding reviewer comments and approvals.
Record meeting notes, reviewer comments, and action items, and route required revisions to material owners and agency partners.
Support version control and the audit trail for materials moving through review.
Retrieve review records and approval documentation to support internal audits and compliance reviews.
Assist with uploading materials to PromoMats, completing document metadata, and attaching references and supporting documents.
Initiate review workflows and monitor document status under the direction of the LMR Review Coordinator.
Update document lifecycle states, including expiration, withdrawal, and archiving.
Run submission status, inventory, and expiration reports for Commercial Operations leadership.
Support PromoMats user access requests and basic user questions; escalate system issues to the business administrator.
Create purchase orders, process vendor invoices, and support vendor onboarding with Finance and Procurement.
Assist with routing vendor agreements for review and signature in accordance with company policy.
Coordinate department meetings, calendars, and shared files.
Maintain department documentation, trackers, and SharePoint sites.
Perform other duties as assigned.