Commercial Operations Associate
About The Position
This role involves partnering closely with regional Sales teams and internal stakeholders to support daily inventory needs and ensure timely fulfillment for surgical cases. The Commercial Operations Associate will drive the creation, tracking, and adherence to key performance metrics for the assigned region, acting as the primary interface between the regional sales team and Divisional Headquarters for inventory and order fulfillment coordination. The position also involves collaborating with stakeholders to optimize field instrument and implant configurations, improve the overall order fulfillment process, and coordinate the movement of inventory across the region while ensuring accurate transactional data. Additionally, the role requires reviewing daily and weekly surgery demand, supporting the adoption of commercial systems, and optimizing product movement while minimizing cost.
Requirements
- High School Diploma required
- Working knowledge of ERP and CRM systems
- Strong proficiency in Microsoft Excel
- Excellent verbal and written communication skills with the ability to interact effectively at all levels of the organization
- Strong multi-tasking, organizational, and project management skills
- Proven ability to build effective relationships and work collaboratively in a team environment
- Proficiency in Microsoft Office Suite (Word, Excel, Access)
Nice To Haves
- Bachelor’s degree preferred
- Salesforce experience preferred
- JD Edwards experience preferred
- Power BI experience preferred
- Orthopedic or medical device industry experience preferred
Responsibilities
- Partner closely with regional Sales teams and internal stakeholders to support daily inventory needs and ensure timely fulfillment for surgical cases
- Drive the creation, tracking, and adherence to key performance metrics for the assigned region (OTIF, Fill Rate, First Time Right, and Backorder levels)
- Act as the primary interface between the regional sales team and Divisional Headquarters for inventory and order fulfillment coordination
- Collaborate with stakeholders to optimize field instrument and implant configurations and improve the overall order fulfillment process
- Coordinate movement of inventory across the region while ensuring accurate transactional data in CRM and ERP systems
- Review daily and weekly surgery demand and work with the Commercial Operations team to proactively address inventory constraints
- Support adoption and effective utilization of commercial systems including ERP, CRM, and Customer Complaint platforms
- Partner with the sales team to optimize product movement while minimizing cost to the organization
- Contribute to a culture of customer service excellence and operational efficiency in a fast-paced environment
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Ongoing training and professional development opportunities
- Opportunity to grow within a fast-paced, dynamic company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
