Commercial Operations Analyst

UCB•Atlanta, GA

41d•$88,000 - $115,500•Hybrid

About The Position

The Commercial Operations Analyst supports payer and Pharmacy Benefit Manager (PBM) contracting operations with significant financial and operational impact. The role ensures timely and accurate administration of Commercial, Managed Care, Trade, and Medicare Part D contracts and rebate programs through data analysis, contract maintenance, pricing validation, and reimbursement management. The analyst serves as a Subject Matter Expert (SME) and Single Point of Contact (SPOC) for assigned payer and PBM accounts. Working with Market Access, Finance, Sales, Compliance, Legal, IT, and external stakeholders, the role resolves complex contract and reimbursement issues, supports revenue performance, and advances operational excellence. Analysis of large utilization, pricing, and rebate datasets supports contract execution, forecasting, compliance, system enhancements, and strategic initiatives. This is a hybrid role based in UCB’s Atlanta, Georgia office, with at least 40% of work time in the office and up to 10% domestic travel. The anticipated salary range is $88,000–$115,500 per year; the actual offer may vary based on relevant knowledge, skills, experience, location, and other factors.

Requirements

Bachelor’s degree in Finance, Business, Statistics, Healthcare Management, Economics, Marketing, or a related field.
At least 5 years of experience in analytics, reporting, forecasting, financial analysis, contract operations, pricing, rebates, or commercial operations.
Strong analytical skills and experience working with large and complex datasets.
Advanced Microsoft Excel skills and proficiency with PowerPoint and other Microsoft Office applications.
Experience with SAP and/or contract, pricing, or revenue management systems.
Strong communication, problem-solving, and cross-functional collaboration skills.
Experience with Model N, Revitas, Revenue Manager, Validata, or similar revenue management platforms.
Experience with rebate processing, formulary validation, reimbursement, or contract administration.

Nice To Haves

MBA, MHA, or another advanced business- or healthcare-related degree.
At least 3 years of pharmaceutical, biotechnology, managed care, payer, PBM, Market Access, Contracts & Pricing, or Commercial Operations experience.
Experience developing dashboards, business intelligence reporting, and performance analytics.
Experience leading process improvement, system implementations, or UAT activities.

Responsibilities

Serve as the Single Point of Contact for assigned payer and PBM accounts, managing stakeholder communications, issue resolution, and day-to-day contract operations.
Manage payer and PBM contracts, including pricing, membership, renewals, amendments, cancellations, and other contract lifecycle activities.
Process, validate, and reconcile Commercial, Managed Care, Trade, and Medicare Part D rebate payments in accordance with contractual requirements.
Analyze pricing, utilization, reimbursement, and financial data to identify trends, resolve discrepancies, mitigate risk, and optimize revenue performance.
Validate contract terms, rebate eligibility, and customer utilization data to ensure payment accuracy, compliance, and data integrity.
Support government pricing activities by identifying pricing inconsistencies, outdated rebate amounts, and potential compliance risks.
Manage invoice and payment timelines to support timely processing, reduced financial exposure, and cash flow objectives.
Develop and maintain dashboards, KPI reporting, payment trackers, and operational analyses to support business and contracting decisions.
Partner with Market Access, Sales, Finance, Compliance, Legal, Government Pricing, and IT teams to resolve complex business challenges and improve operational performance.
Support system enhancements, User Acceptance Testing (UAT), audits, and continuous improvement initiatives to enhance efficiency, compliance, and customer experience.