Commercial Operations Analyst, EIG
About The Position
The Commercial Operations Analyst provides day-to-day administrative and operational support for commercial product lines under close supervision and according to established procedures. The role assists with customer inquiries, quotations, order entry, order tracking, and related order-to-cash activities. The analyst maintains accurate records, coordinates routine information between internal teams and customers, and escalates non-routine issues to the appropriate team member. As knowledge of products, customers, and internal processes develops, the role also supports standard reporting and other assigned commercial operations activities.
Requirements
- 0–2 years of experience in customer service, order administration, sales support, commercial operations, supply chain, or a related area.
- Basic understanding of customer service, order processing, and administrative or operational workflows.
- Ability to follow detailed procedures, maintain accurate records, and complete routine work on time.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
- Ability to learn and use business systems such as ERP/SAP or order-management systems.
- Strong attention to detail, organization, communication, and follow-through.
- Ability to manage routine tasks, ask questions when clarification is needed, and escalate issues appropriately.
Nice To Haves
- Bachelor’s degree in business, supply chain, operations, finance, economics, engineering, or a related discipline.
- Experience using an ERP, CRM, or order-management system.
- Familiarity with basic Excel functions and standard business reporting.
Responsibilities
- Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
- Support quotations, order entry, order changes, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
- Maintain accurate customer, order, and system records; review transactions for completeness and escalate discrepancies.
- Coordinate routine order information with Customer Service, Supply Chain, Logistics, Finance, and other internal teams.
- Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to appropriate contacts.
- Assist with routine issue resolution and promptly escalate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
- Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
- Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
- Assist with maintaining process documentation and identifying recurring issues for supervisor review.
- Perform other assigned commercial operations support activities as needed.
Benefits
- Company-wide bonuses and long-term incentives.
- 100% company-paid pension benefit with fixed contributions.
- Matching contributions to the 401(k) savings plan; total company retirement contributions can reach between 7% and 12% of pay depending on age and years of service.
- Medical, dental, and vision benefits.
- Paid parental leave and family building support.
- Fitness benefits.
- Company-paid life insurance and disability benefits.
- Disease management programs.
- Paid time off.
- Employee Assistance Program (EAP).
- Recognition program to celebrate successes and reward exceptional contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
