Commercial Operation Specialist - APPRAISER

Sedgwick County•Wichita, KS

About The Position

The Commercial Operations Specialist develops and maintains procedures and databases supporting the Commercial Division’s property listing, valuation, appeals, and value-tracking activities. The role coordinates annual property review and appeal projects, responds to specialized information requests, and helps ensure commercial appraisal processes are accurate and completed on schedule. Work follows sound mass appraisal practices and complies with Kansas statutes, Property Valuation Division guidelines, County policies, and the Uniform Standards of Professional Appraisal Practice. The position manages divisional appraisal applications, including responding to data requests, collaborating with departmental and technology staff to maintain and improve applications, supporting users, and reporting unresolved or widespread issues. It supervises two support staff positions and follows annual PVD Revaluation Maintenance Specifications and Compliance Guide requirements. The role coordinates annual final reconciliation by maintaining commercial tables, databases, and applications; coordinating testing; preparing review materials and tracking logs; managing assignments; monitoring results; directing support staff; and reviewing work products to resolve discrepancies. The position also monitors commercial informal and small claims appeal calendars, coordinates schedules and staff notices, ensures appeal documentation is prepared, oversees support staff compiling case materials and maintaining records, reviews outcomes for database updates, and coordinates schedule changes with the Appeals Coordinator.

Requirements

High school diploma or equivalent.
Two years of mass appraisal experience, and/or three years of progressively responsible experience in a professional administrative assistance role.
Successful completion of International Association of Assessing Officers (IAAO) Course 101 – Fundamentals of Real Property Appraisal.
Must successfully complete within three years of hire: IAAO Course 102 – Income Approach to Valuation; IAAO Course 300 – Fundamentals of Mass Appraisal; IAAO Course 400 – Assessment Administration; Uniform Standards of Professional Appraisal Practice (USPAP); Kansas Property Tax Law; and Orion Introduction and Overview of Basic Functionality.

Nice To Haves

Five years of experience in mass appraisal.
Associate’s degree from an accredited college or university in Real Estate, Accounting, Economics, Business Administration, or a related field.
One or more of the following professional designations: Registered Mass Appraiser (RMA) or Assessment Administration Specialist (AAS).

Responsibilities

Respond to data requests and information inquiries from staff and property owners.
Collaborate with departmental staff, Appraiser’s Office technology staff, and Division of Information Technology staff to maintain, update, and improve commercial data applications.
Support staff with division-specific application issues, identify solutions, and report unresolved or widespread issues.
Supervise two support staff positions responsible for commercial data entry, document preparation, and related administrative support.
Follow annual PVD Revaluation Maintenance Specifications and Compliance Guide requirements.
Ensure commercial tables, databases, and related applications are updated and maintained.
Coordinate and verify application testing according to final review timelines.
Prepare and maintain the Commercial Final Review Manual and annual final review tracking log.
Manage distribution, return, and tracking of final review assignments.
Coordinate with staff to monitor the entry of final review results.
Direct support staff in compiling final review documents, entering data, maintaining tracking records, and completing quality-control reviews.
Review final reconciliation work products and resolve discrepancies.
Monitor Commercial Informal and Small Claims appeal calendars.
Coordinate appeal schedules with department supervisors and provide staff notices at least one week before scheduled appeals.
Work with appraisers and staff to ensure appeal documentation is complete and prepared before hearings.
Assign and oversee support staff work compiling appeal documents, preparing case materials, and maintaining appeal records.
Review appeal outcomes to confirm all applicable database applications are updated.
Coordinate with the Appeals Coordinator to promptly update schedule changes and notify affected staff.