Commercial Loan Servicing Representative

Commerce Bank • Kansas City, MO

20h • Hybrid

About The Position

The main purpose of this job is to provide back-office operations support for commercial, business banking, and various specialty lending products. This role involves completing preliminary reviews of loan submissions for compliance, preparing loan documents, interpreting complex loan documents to set up loans in the accounting system, posting loan transactions, and resolving account issues. The representative will also be responsible for ongoing monitoring and reporting of collateral, completing post-closing reviews, collaborating with internal and external partners to improve service levels, and performing research and resolution for customer concerns. The role requires an intermediate proficiency in Microsoft Office Suite and the ability to adapt to various situations with a positive outlook.

Requirements

• Ability to analyze, interpret, and understand commercial loan and/or legal documentation with a high degree of accuracy
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Associate degree or equivalent combination of education and experience required
• 1+ years customer services experience required
• Must be eligible to work in the U.S. without sponsorship now or in the future

Nice To Haves

• Commercial lending experience preferred

Responsibilities

• Complete a preliminary review of loan submissions to ensure regulatory and legal compliance
• Prepare loan documents in accordance with Commerce Bank’s credit policy
• Interpret complex loan documents to set loans up on the loan accounting system
• Post loan transactions and provide account problem resolution
• Provide ongoing monitoring and reporting of collateral securing commercial loans
• Complete a post-closing review to ensure all documents comply with regulatory requirements and Commerce Bank policy
• Collaborate with internal and external business partners to improve service levels
• Provide research and resolution to customer concerns/issues
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree