Supports and works closely with Loan Officers and Credit Analysts while interfacing with customers to provide assistance in the preparation of loan documents, disbursement of loan advances, loan servicing, and organization and maintenance of electronic loan files. Assures quality customer service by providing friendly, professional, and efficient service to customers and outside associates. Provides effective and efficient administration of installment, commercial, and real estate loan collateral files through the timely and accurate processing of all documents and entries, which are in compliance with bank and regulatory compliance. Provides support to Loan Officers in preparation of loan documents, financial statement and loan analysis. This position has been established to provide accurate and timely work involving complex loan and reports in which policies and established processed are to be adhered to consistently. This position requires the highest level of confidentiality and professionalism. Incumbent must have the ability to work under short time frames and deadlines and during high volume peak periods, which could require the need to work overtime as necessary. Incumbent must be able to work independently and be self-directed. Incumbent must have the ability to work well with others and take direction from multiple loan officers. Incumbent will be attentive to customers’ and loan officers’ loan processing needs. Incumbent must have the ability to work effectively with multiple tasks and deadlines while maintaining a high degree of accuracy and timelines. Incumbent must have the ability and willingness to cross-sell all Bank products in a professional manner. Incumbent must have the ability to use sound business judgment involving customer inquires, loan advances and receipts, problems or complaints through appropriate action and/or referral to a supervisor.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED