Commercial Loan Processor II

A+ Federal Credit Union•Austin, TX

13d•Remote

About The Position

The Commercial Loan Processor II provides internal and external member service by supporting business lending from loan approval through closing and funding. The role processes commercial loan files, collects and tracks sensitive financial documents, and verifies purchase contracts, title work, appraisals, income, credit, assets, and disclosures to ensure files are complete and accurate. It works regularly with underwriters, loan officers, members, and other credit union departments, with a focus on service, accuracy, timeliness, and resolving file issues. The processor independently prepares documentation and coordinates closings for non-complex transactions, while assisting with complex transactions such as portfolio loans and complex entity structures. The role also provides subject-matter expertise, basic coaching and training for Level I team members, and support for team meetings. It participates in process and product implementation, departmental initiatives, required training, and ongoing development of advanced commercial processing knowledge.

Requirements

High school diploma or GED equivalent.
At least four years of financial institution experience, including two years of lending experience.
At least two years of commercial loan processing experience, including real estate loans.
Strong knowledge of commercial lending products, procedures, policies, and laws.
Strong knowledge of commercial loan processing and preparation and review of loan documentation, including appraisals, title work, tax valuations, insurance, surveys, and payoff letters.
Strong understanding of loan structures and documentation for commercial real estate, secured, and unsecured loans.
Strong knowledge of NCUA regulations and guidance for commercial and member business loans, and federal lending regulations including HMDA, ECOA, and RESPA.
Basic knowledge of SBA lending programs, products, and processing.
Excellent verbal and written communication skills and a high level of professionalism, diplomacy, courtesy, and tact.
Comprehensive math skills and excellent computer skills, including experience with the MS Office Suite.
Ability to work independently and as part of a team and adapt flexibly to change.
Problem-solving skills, ability to research and interpret information, and ability to manage conflict.
Working knowledge of Symitar Quest, including posting transactions.
Ability and stamina to work at least 40 hours per week.
Ability to frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
Ability to communicate extensively by telephone, email, and in person and to help identify and resolve potential issues in the field.

Nice To Haves

Bachelor's degree.
Additional specialized or technical training in mortgage or commercial loan processing.

Responsibilities

Answer calls about commercial loan processing, new applications, loan renewals, and coordinating and closing loan requests.
Assist branch staff and other credit union departments with commercial loan closing questions.
Obtain necessary information from members, the Credit Union Services Organization (CUSO), and outside sources.
Review loan applications for accuracy and completeness and verify applicable information, including rates and terms.
Review company agreements and entity documentation to identify appropriate signatures for borrowing authorizations.
Independently prepare loan documents, coordinate closings, fund loans, and book non-complex transactions.
Assist with documentation, closings, and funding for complex transactions, including portfolio loans and complex entity structures.
Review real estate documentation, including warranty deeds, title commitments, and closing statements.
Communicate with members, dealers, title companies, and realtors about loan closing processes and policies.
Manage a personal commercial loan pipeline, meet closing dates, and communicate with members, team members, and third parties.
Order, review, and clear conditions for appraisals, title commitments, tax valuations, insurance, flood determinations, surveys, and payoffs.
Identify, prepare, and validate fees to ensure accurate and compliant loan documents.
Work with loan officers and members to clear conditions and outstanding items before requesting clear to close.
Monitor and track application flow from member to loan officer through closing and funding.
Collect closing signatures by mail or DocuSign and coordinate mobile notaries as needed.
Create and fund loans and disburse proceeds by wire, cashier's check, or share deposit.
Prepare title work packets for vehicle loans and file UCC liens when applicable.
File loan packets and supporting documentation in the imaging system.
Perform quality control audits of closed loans.
Assist with setup and implementation of new products and processes using technology.
Provide routine information about credit union services or policies in person or by phone.
Make override or exception decisions for non-complex situations within established guidelines and procedures.
Help leadership resolve problems and triage complex situations.
Assist with training and basic coaching of Level I team members and help lead team huddles and meetings.
Develop advanced knowledge of complex processing functions, commercial real estate loan documents and disclosures, and federal and state regulatory requirements.
Meet or exceed Level II minimum expectations and maintain job knowledge through assigned training and procedure reviews.
Participate in departmental projects and initiatives, complete assigned annual regulatory training, and hold individual dialogues with the immediate supervisor at least quarterly.
Perform other duties as assigned.