Commercial Lines Select Department Manager

Walsh Duffield Companies•Buffalo, NY

About The Position

The Commercial Lines Select Department Manager grows and services Property & Casualty insurance programs for clients and prospects in the Select Commercial Insurance Division. This leadership role is responsible for developing and executing marketing plans to increase revenue, accounts, and profitability; owning the division’s service plan; and coordinating the team to deliver growth and service goals. The manager also oversees staff performance, talent management, succession planning, and professional development. The position sets priorities and manages workflow, including analyzing contracts, quoting, and binding coverage. It monitors Account Executive workflows, trains new employees, implements updated procedures, and evaluates processes to improve accuracy, turnaround time, and the client experience. The manager supports coverage analysis and recommendations, marketing and application completion, carrier submissions and follow-up, market selection, account rounding, and client referrals to Benefits and Personal Insurance. The role maintains professional relationships with clients, staff, carriers, and vendors; keeps required licensing and product knowledge current; and adheres to the E&O Plus Quality Management Program. Agency-specific training will be provided.

Requirements

Bachelor’s degree or a minimum of 8–10 years of commercial insurance experience.
Property & Casualty license.
Full knowledge of insurance products, principles, markets, and procedures.
Ability to work independently and carry out complex tasks involving abstract variables.
Strong written and verbal communication skills, including the ability to explain and interpret complex information.
Time management, analytical, problem-solving, negotiating, and decision-making skills.
Proficiency with Microsoft Office and agency systems.
Commitment to high-quality service and effectiveness in a team environment.

Nice To Haves

Previous leadership, supervisory, training, or workflow management experience.
Ongoing continuing education toward CPCU, CIC, AINS, AAI, ACSR, or AIM.

Responsibilities

Build and execute a marketing plan to increase revenue, accounts, and profitability, including cross-sell projects and handling inbound Select Division leads.
Own the division’s service plan by troubleshooting complex issues, educating staff and clients, and driving satisfaction and retention across select accounts and carrier relationships.
Coordinate team activities and manage goal setting, performance reviews, talent management, succession planning, and professional development.
Set priorities and manage workflow, including independently analyzing contracts, quoting, and binding coverage.
Monitor Account Executive workflows and keep producers informed of important activity.
Train new employees and lead implementation of updated procedures and programs.
Evaluate workflows and procedures for select business accounts and implement efficiencies that improve accuracy, turnaround time, and the client experience.
Assist Account Executives with analyzing exposures, recommending coverage and risk management solutions, and educating clients on terms, conditions, and limitations.
Support marketing, proposing, and completing applications; submit them to appropriate carriers and follow up to ensure timely policy or quote delivery.
Select markets for new business based on knowledge of carrier appetite and industry changes.
Round out accounts, solicit coverage increases at every service contact, and refer clients to the Benefits and Personal Insurance Divisions.
Maintain strong, professional relationships with clients, staff, carriers, and vendors, and uphold division and agency service standards.
Maintain required licensing, continuing education, and commercial insurance product knowledge.
Adhere to the expectations of the E&O Plus Quality Management Program.