Commercial Lines Manager

HUB International•Tampa, FL

3d•Hybrid

About The Position

This position leads and manages the operational functions and development of the Commercial Lines department for the assigned locations. Oversees the day-to-day functions of the department and assists with the operational, non-sales running of the department by performing the duties below.

Requirements

Ten years of experience in account/client management
Experience leading and managing a staff of Commercial Lines service associates (client managers, account executives, technical analysts)
Competent and accelerated use of standard office tools/software (e.g. MS Office) is also expected
Excellent written and oral communication skills
Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
Ability to evaluate and make decisions, critical thinking, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructions
Property and Casualty 2-20 License
5-7 years of relevant experience

Nice To Haves

College degree preferred
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)

Responsibilities

Meets regional Operational standards as outlined by HUB Florida and Hub Corporate
Manages Commercial Lines service employees and functions within the department
Will manage the service of a book of business directly and will have direct revenue responsibility
Champions communication of goals, vision, and procedures developed by the leadership teams
Manages office environment and champions the creation and continuation of a culture of teamwork
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
Actively participates in the hiring process and new hire onboarding process
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training and development as needed
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance in accordance with Regional standards
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department to ensure service level and appropriate reporting of time off
Assures service standards are being met utilizing the audit and review process
Assures client service standards are being met
Creates and recommends new standards and any specialized processes or standards based on business needs
Assists in monitoring expenses and adherence to budget numbers for location and department
Conducts annual performance reviews for direct reports
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
May manage other local office responsibilities as needed
Other duties as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives