BIA Commercial Lines Inside Sales/Account Manager

Arbella•Fall River, MA

3d•Hybrid

About The Position

Bearingstar Insurance, a part of the Arbella Insurance Group, is a leading property and casualty insurance provider in Massachusetts and Connecticut, offering a hybrid work environment that balances professional success with work-life balance. The company provides competitive salaries, excellent benefits, and robust training and development programs. Bearingstar is expanding its Commercial Lines division, focusing on the small to middle market business sector, and is seeking a Commercial Lines Inside Sales Account Manager to support clients across Massachusetts and Connecticut. This role involves working with qualified leads, building client relationships, understanding business risks, and developing tailored insurance solutions. The position guides customers through the entire sales process, from initial contact to policy binding.

Requirements

Commercial Property & Casualty insurance experience.
Active P&C license or ability to obtain one within an established timeframe.
Experience with commercial insurance quoting, marketing and/or placement.
Working knowledge of commercial insurance coverages, forms, limits and rating concepts.
Ability to understand a customer’s business and identify potential risk exposures.
Strong verbal and written communication skills.
Excellent relationship-building and consultative sales skills.
Strong follow-up, organization and time-management abilities.
Ability to manage multiple leads and opportunities while maintaining attention to detail.

Nice To Haves

2+ years of Commercial Lines insurance experience, particularly with small to middle-market accounts.
Previous experience in inside sales, account management, account executive or insurance sales.
Experience working directly with commercial insurance carriers and underwriters.
Experience with Applied EPIC or similar agency management systems.
Strong knowledge of small-business commercial insurance products and exposures.
Industry designations such as CIC, CPCU, CISR or CRIS are a plus.

Responsibilities

Drive New Business: Respond to qualified leads, build rapport, and develop trusted relationships throughout the sales process.
Conduct discovery to understand each client’s business, risk exposures, insurance needs, and opportunities for additional coverage.
Gather underwriting information, prepare submissions, and work with carrier markets and underwriters to secure competitive coverage and terms.
Analyze quotes and develop clear, client-focused proposals that effectively communicate coverage options, limits, deductibles, and value.
Follow up with prospects, address questions and objections, and guide opportunities through quoting, closing, and binding.
Achieve established sales and production goals while identifying cross-selling opportunities and maintaining complete, accurate documentation.
Build and maintain strong relationships with carrier underwriters and marketing representatives.
Stay current on commercial insurance products, coverage trends, underwriting appetite and market conditions.
Maintain a strong understanding of commercial insurance coverages, forms, limits and rating concepts.
Collaborate with team members to provide a seamless experience from initial lead through policy issuance and ongoing service.
Support an Existing Book of Business (approximately 15% of the role): Respond to client questions and routine service requests.
Assist with renewals and remarketing when appropriate.
Review accounts for coverage gaps and additional opportunities.
Maintain accurate and complete account documentation.